Chapman Honda in Tucson including address, phone, dealer reviews, directions, a map, inventory and more

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4426 E 22nd St
Tucson, AZ 85711

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Chapman Honda

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

497 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Is this for real?

Reviewed by sisterpine from Cochise, ArizonaAugust 30, 2022

Yesterday I purchased a used vehicle from Chapman Honda in Tucson, AZ. I found a car I like online and a few days later went into the city to check it out. (I have not purchased a vehicle from a dealership since 2005) I was a bit concerned that I would be taken advantage of as I am an older gal. Upon arrival, I met salesman Alex who seemed quite nice. After a good deal of searching Alex located the vehicle I wanted to look at. I was able to take it for a quick test drive and have my mechanic check its condition out. Then came the purchase process. I was able to understand though not agree with everything Alex and the paperwork stated. The part that I did not like was having my choice taken away from me when it came to added gadgets and such. The following things I did not want and Alex told me they had already been done without my permission and I must therefore pay for them: Topping off the nitrogen in my tires $89.95, AVAS $695.00, VTR $329.00, and R.E.D Alert $399.00. I did ask about these charges being so high for things I did not need or want and was told by Alex that they were already installed etc and that this is where auto salespeople make their money. I actually felt insulted having someone tell me what I MUST do with my own money. I do know that after writing this review I am considering my legal recourse. Can I return the car and insist they remove these things? Should I have my attorney handle it? The contracts that I was told I MUST sign say they are non-cancellable. The things I did not ask for or want to purchase came to $1512.95. Another question is: If they were already there, as in on the car, why was a charge for them rather than them being part of the sales price of the car?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Dear Sisterpine, I’d like to offer my sincerest of apologies on behalf of Chapman Honda for the recent events regarding your purchase with us. We are committed to an open and fair transaction and it’s unfortunate the actions of one individual can ruin the experience. Rest assured, if things were done maliciously they’ll be dealt with swiftly and we will make things right. At your earliest convenience, please give me a call so we can go over the details of your transaction. I can be reached at the following. Respectfully Luis B. Esparza Sales Manager | Chapman Honda luisesparza@chapmantucson.com Direct Line: 520-202-5741 Fax: 520-202-5704 Website: www.chapmanhonda.com

Overall Facilities 5

Customer Service 4

Buying Process 3

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Had a brake rotor change in February 2022.

Reviewed by John AAugust 17, 2022

Had a brake rotor change in February 2022. August 17 they tell me I need new rotors right away. Then I pointed out to them that I got these rotors 6 months ago and the service manager, Brandon Sauber, tries to convince me that is the driving of the vehicle . I told him I have been driving this vehicle the same for the last 3 years and nothing has changed so how come the prior rotors last over 3 years, like most brake shops say it should, and these just 6 months? He smirked and asked me to answer it. What kind of service is that and I feel they never replaced the rotors and put my family in danger.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

John, Thanks for following up. The reason for the recommendation of rotors is the main concern, I can answer to that. The rotors have plenty of material remaining, they are not worn, they ae glazed and have hot spots. In resurfacing rotors, we remove thousands of material to remove imperfections. Due to the deep hotspots we would have to take more than normal material off. This makes the rotor thinner resulting in the accumulation faster which warps the rotor. This is where pulsations come in to play. Just to confirm, The rotors have plenty of material as they are right now and are not worn out. There is a possibility the rotors can be resurfaced, we just don’t know how deep the hot spots in the rotor are or how deep we would have to cut to try and resurface the rotor with a good surface. I’d be glad to work with you and start an attempt at resurfacing the rotor, I just can’t guarantee that attempt would be a good result or that you would not have a warped rotor in a short amount of time. Please let me know how I can help. I can be reached directly at 520-512-5862 or emailed directly brandonsauber@chapmantucson.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Chapman Honda

Reviewed by Richard from Rio Rico, AZJuly 20, 2022

They tried to sell me work I had paid for 7,500 miles before. I went to an independent shop for the next oil change and the air filter was filthy. For the past 15,000 miles Chapman said it was fine. Stay away.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Richard, I am very sorry for your concern with your recent visit. It appears we failed to properly review your history resulting in in improper recommendation. I would be glad to discuss this further and welcome you to reach out to me at your convenience. I can be reached directly at 520-512-5862. Thank you and I look forward to hearing from you soon. Brandon Sauber Chapman Honda Service Manager

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Chapman Honda

Chapman Honda located at 4646 E. 22nd Street in Tucson Arizona features a full inventory of Honda cars trucks and SUVs. Our inventory includes actual photos of new and used Honda cars. Our website www.chapmanhonda.com is part of our ongoing effort to provide our customers with convenient access to useful information and satisfying service. Use our site to locate your next Honda or visit our online service center to schedule service. Or give us a call at (520) 445-4024.

Chapman Honda in Tucson takes great pride in the product we represent and was recently awarded the prestigious "President's Award" for 2010 by American Honda.

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