Chapman Honda

Yesterday I purchased a used vehicle from Chapman Honda in Tucson, AZ. I found a car I like online and a few days later went into the city to check it out. (I have not purchased a vehicle from a dealership since 2005) I was a bit concerned that I would be taken advantage of as I am an older gal. Upon arrival, I met salesman Alex who seemed quite nice. After a good deal of searching Alex located the vehicle I wanted to look at. I was able to take it for a quick test drive and have my mechanic check its condition out. Then came the purchase process. I was able to understand though not agree with everything Alex and the paperwork stated. The part that I did not like was having my choice taken away from me when it came to added gadgets and such. The following things I did not want and Alex told me they had already been done without my permission and I must therefore pay for them: Topping off the nitrogen in my tires $89.95, AVAS $695.00, VTR $329.00, and R.E.D Alert $399.00. I did ask about these charges being so high for things I did not need or want and was told by Alex that they were already installed etc and that this is where auto salespeople make their money. I actually felt insulted having someone tell me what I MUST do with my own money. I do know that after writing this review I am considering my legal recourse. Can I return the car and insist they remove these things? Should I have my attorney handle it? The contracts that I was told I MUST sign say they are non-cancellable. The things I did not ask for or want to purchase came to $1512.95. Another question is: If they were already there, as in on the car, why was a charge for them rather than them being part of the sales price of the car?

Had a brake rotor change in February 2022. August 17 they tell me I need new rotors right away. Then I pointed out to them that I got these rotors 6 months ago and the service manager, Brandon Sauber, tries to convince me that is the driving of the vehicle . I told him I have been driving this vehicle the same for the last 3 years and nothing has changed so how come the prior rotors last over 3 years, like most brake shops say it should, and these just 6 months? He smirked and asked me to answer it. What kind of service is that and I feel they never replaced the rotors and put my family in danger.

They tried to sell me work I had paid for 7,500 miles before. I went to an independent shop for the next oil change and the air filter was filthy. For the past 15,000 miles Chapman said it was fine. Stay away.