Chapman Honda in Tucson including address, phone, dealer reviews, directions, a map, inventory and more

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4426 E 22nd St
Tucson, AZ 85711

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Chapman Honda

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

480 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We had some major work done on our 2017 Fit. Ricky Soto...

Reviewed by iabrams3985September 12, 2021

We had some major work done on our 2017 Fit. Ricky Soto was our service advisor, and he was completely professional, very helpful, and provided us with exemplary customer service. In addition, the repairs were completed correctly and in a reasonable amount of time, as well as for a reasonable price. Thanks, Ricky Soto and Chapman Honda/Tucson.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles. - Your Friends at Chapman Honda

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don’t buy or service with them.

Reviewed by Hassan from Tucson, AZAugust 27, 2021

1) Terrible place, don't recommend any one to deal with them. Bought from them a used 2013 CR-V (80,000 miles) on 10/2018 and they were offering it with about $15,000 and he (the salesman, the scammer) have me paid in total cash about $22,000. It did NOT stop at this. One year later the AC completely failed!!! 2) Took that car for regular service on 8/3/2020. They "claimed" they did full inspections and asked me to do all their recommendations. I did everything they recommended. Just three weeks later (8/26/2020) the battery failed. I had to go to my wife's work, jumpstart it and bring it to them again. They installed a new battery and I fully paid for it. Then same stupid nonsense scenario happened again this year. Exact same. Serviced it (5/28/2021), then one month later (6/24/2021) the battery failed again!!!!!!!!!!!. Did same and took the car to them. The stupid incompetent service person there told me I have to leave the car there for a complete one day for them to inspect all electrical stuff to get the bottom of this issue. He held the car for THREE DAYS and was completely silent, not updating me and not responding to my calls, texts, and emails. Remember this is my wife's car, she couldn't do any of her business because of this crap. Then went there and met that manager after waiting for him for few hours. Talked to him in his office and he "appeared" understood my frustration and promised things will be improved in future. Yesterday (8/26/2021), wife couldn't start the car again and saw that stupid sign of failed battery. Unbelievable!!!. I jumpstarted it and left it running idle for about 3hours to recharge the battery. The sign went out after that. Today morning (8/27/2021) I went to the garage and tried to start it and found that failed battery sign is back. CAN ANY ONE TELL ME WHAT I SHOULD DO NEXT!!!!! HOW CAN I GET RELEIFE FROM THIS CRAP??? I HAVE WORK TO DO. KIDS TO TAKE CARE. WIFE CAN'T GET TO HER WORK. ANY ADVICE PLEAEAEAEAEASSSSSEEEEEEEEE.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 2

Quality of Repair 2

Maximum rating = 5

2.0 (out of 5)

Dealership is ok. Service department is terrible. Expect...

Reviewed by UnhappyAugust 03, 2021

Dealership is ok. Service department is terrible. Expect to wait at least 2 hours just for an oil change, whether you have an appointment or not. It takes them 20 minutes just to have someone talk to you and check you in. And thats with online check in dome ahead of time even. I didn't realize I was gonna have to spend the entirety of my one day off at this place, just for the most basic service you could possibly perform on the car. Thanks chapman. What a joke.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

I am very sorry to hear of your dissatisfaction with our service department. All of our employees are attempting to get to each customer as soon as possible and get your vehicle in the shop as quickly as possible. We understand time is important to our customers. For this reason, we have added personnel to our staff to be able to adjust to the vast increase of volume. We are committed to providing you with the best experience possible and are constantly making adjustments to best serve our customers. I welcome any further conversation and can be reached at 520-512-5862 if you would like to discuss this issue further. Thank you for taking the time to reach out and I look forward to talking to you soon. Regards, Brandon Sauber Chapman Honda Service Manager

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Chapman Honda

Chapman Honda located at 4646 E. 22nd Street in Tucson Arizona features a full inventory of Honda cars trucks and SUVs. Our inventory includes actual photos of new and used Honda cars. Our website www.chapmanhonda.com is part of our ongoing effort to provide our customers with convenient access to useful information and satisfying service. Use our site to locate your next Honda or visit our online service center to schedule service. Or give us a call at (520) 445-4024.

Chapman Honda in Tucson takes great pride in the product we represent and was recently awarded the prestigious "President's Award" for 2010 by American Honda.

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