550 East Meighan Boulevard
Gadsden, AL 35903
Sales: 256-439-1805
Used Cars: 256-448-9496
See all dealerships near Gadsden, AL that carry Honda
Overall Rating:
4.7 (out of 5)
94% recommend this dealer
553 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Bought a new Pilot and love the car.
Bought a new Pilot and love the car. The time spent for the buying process was terrible. We arrived at the lot around 10:30 and wasn’t even approached by a salesman. I had looked at the Pilot a few days before and was ready to buy. At 11:15 finally went inside to try and find a salesman. At 1:30 pm we begged to leave and got to lunch and be able to discuss in private about the payments. The salesman kept putting us off and trying to work out a deal. At 2:15 I mentioned that we had to go eat and finally he said okay. Let us drive the new car to eat because they want you back. I was going to buy the car but the process and time was ridiculous. Upon returning they were supposed to have paperwork complete and clean the car. They did was the outside of the car but didn’t clean the inside. Footprints all over back floor mats. At 5:30 pm we were finally on our way home with the new car. This is my 4th Honda from the Gadsden store. But the service this time may make me rethink location of buying.
Dealer Response
Thank you for your feedback regarding your experience at Sam Boswell Honda Gadsden. We’re thrilled to hear that you love your new Honda Pilot, but we understand that the buying process was not up to our usual standards. Your concerns about the time spent and the cleanliness of the vehicle are important to us. We appreciate you bringing this to our attention and would encourage you to reach out directly so we can discuss your experience further. We value your loyalty as a customer and hope to regain your confidence for your future purchases. Thank you again for your insights. Sincerely, the Team at Sam Boswell Honda Gadsden
Maximum rating = 5
Friendly service all around.
Friendly service all around. Lance, in particular was great. I’ll definitely be back in the future.
Dealer Response
Thank you for your kind words! We're thrilled to hear that you had a great experience at Sam Boswell Honda Gadsden, and we'll make sure to pass along your compliments to Lance. We look forward to seeing you again in the future! Sincerely, the Team at Sam Boswell Honda Gadsden
Maximum rating = 5
Very professional staff from sales to service.
Very professional staff from sales to service.keep an eye on the new up & comer Bailey White!
Dealer Response
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our professional staff at Sam Boswell Honda Gadsden. We appreciate your recognition of Bailey White and will certainly keep an eye on their progress. We look forward to seeing you again soon! Sincerely, the Team at Sam Boswell Honda Gadsden
Maximum rating = 5
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