Sam Boswell Honda

I am reaching out to report an ongoing consumer issue involving Sam Boswell Honda in Enterprise, Alabama, that raises serious concerns about vehicle safety, transparency, and customer treatment. I drove over five hours to purchase a vehicle from Sam Boswell Honda, believing I was buying a safe and reliable car. Unfortunately, from the very first day, the vehicle has had major mechanical failures. On the day I received the car, it shut down due to a fuel system failure and required repairs. I was without the vehicle for nearly a month. A few weeks after getting the car back, it shut down again. Sam Boswell Honda sent representatives to Louisiana to retrieve the vehicle and inspect it at their facility. I was later told that nothing was wrong with the vehicle. On December 15, I noticed a large puddle of oil leaking from the car. I immediately took it to a Volkswagen dealership near my home for inspection. Volkswagen found over $1,000 worth of issues, including missing bolts, an incorrectly routed belt underneath the vehicle, and a battery that had been replaced but never properly programmed to the car. I was also informed that the vehicle showed signs of having been previously wrecked. I contacted the owner, Mr. O’Neal Boswell, and explained what Volkswagen found. He dismissed their findings and stated that the Volkswagen dealership was lying and only trying to take my money. He maintained that the dealership Sam Boswell Honda used said nothing was wrong with the vehicle, which directly contradicts Volkswagen’s findings. Due to repeated breakdowns and ongoing safety concerns, I asked Mr. Boswell to buy the vehicle back. He refused. During our phone conversation, he recorded the call without informing me. I only became aware because my phone alerted me that the call was being recorded. While I did use profanity at the end of the conversation out of frustration and fear for my safety, the issues with the vehicle and the lack of accountability remain unchanged. This vehicle should never have been sold in this condition. Had Sam Boswell Honda properly inspected the car especially one that had been wrecked many of these issues could have been identified before resale. This experience has caused financial hardship, emotional distress, and ongoing concern for my safety. I believe the public deserves to be aware of how this situation was handled. I am willing to provide repair records, photos, and documentation upon request. Thank you for your time and consideration.

I’m a single mom of three let me add I am reaching out to report an ongoing consumer issue involving Sam Boswell Honda in Enterprise, Alabama, that raises serious concerns about vehicle safety, transparency, and customer treatment. I drove over five hours to purchase a vehicle from Sam Boswell Honda, believing I was buying a safe and reliable car. Unfortunately, from the very first day, the vehicle has had major mechanical failures. On the day I received the car, it shut down due to a fuel system failure and required repairs. I was without the vehicle for nearly a month. A few weeks after getting the car back, it shut down again. Sam Boswell Honda sent representatives to Louisiana to retrieve the vehicle and inspect it at their facility. I was later told that nothing was wrong with the vehicle. On December 15, I noticed a large puddle of oil leaking from the car. I immediately took it to a Volkswagen dealership near my home for inspection. Volkswagen found over $1,000 worth of issues, including missing bolts, an incorrectly routed belt underneath the vehicle, and a battery that had been replaced but never properly programmed to the car. I was also informed that the vehicle showed signs of having been previously wrecked. I contacted the owner, Mr. O’Neal Boswell, and explained what Volkswagen found. He dismissed their findings and stated that the Volkswagen dealership was lying and only trying to take my money. He maintained that the dealership Sam Boswell Honda used said nothing was wrong with the vehicle, which directly contradicts Volkswagen’s findings. Due to repeated breakdowns and ongoing safety concerns, I asked Mr. Boswell to buy the vehicle back. He refused. During our phone conversation, he recorded the call without informing me. I only became aware because my phone alerted me that the call was being recorded. While I did use profanity at the end of the conversation out of frustration and fear for my safety, the issues with the vehicle and the lack of accountability remain unchanged. This vehicle should never have been sold in this condition. Had Sam Boswell Honda properly inspected the car especially one that had been wrecked many of these issues could have been identified before resale. This experience has caused financial hardship, emotional distress, and ongoing concern for my safety. I believe the public deserves to be aware of how this situation was handled. I am willing to provide repair records, photos, and documentation upon request. Thank you for your time and consideration.

Brooke made it super easy to buy my Sierra. 10/10 and will keep this dealership in mind for the future