Richardson Motors

Oil change and wheel alignment. Only had an alignment scheduled however I asked for an oil change at the dealership, and they accommodated me, Personable Service writer.

When I asked to set up a time to look at the vehicle, Emma Davis, Scheduled me for 11:45 Saturday morning. Saturday morning came so I thought I better call and make sue the vehicle was still available before I drive 80 miles to look at it. When I called I asked to speak to Emma. The salesman laughed and said that's they're AI System that they use for the internet. I said "That's Real Personal!". He laughed again and said he would have to check to see if it was still available and call me back. Several minutes went by and he called me back and said that vehicle had been sold. I was frustrated and told him "I'm sure glad I didn't drive 80 miles to be disappointed"! I said "YOUR SYSTEM SUCKS!" He apologized and said they're system isn't perfect. I think it's part of their tactics of "JUST GET THEM ON THE LOT AND WE'LL SEL THEM SOMETHING!". Because right away the salesman said "is there anything else we could interest you in". I'm sure these tactics work on some people, but not on me! I wouldn't set foot on their Lot after this experience!!!

I have a 2017 Honda CRV that I usually have serviced elsewhere. When the Emission System Problem light came on, I had to use Richardson's service department for the first time. I had a noon appointment and waited 3 1/2 hours to find out they finally had my car with a tech but no diagnosis of the problem yet. Why did it take over 3 hours to get my car to a tech when I had an appointment? I was tired of waiting and decided to just leave my car there overnight. I was offered a ride, but then was told all their drivers were out. I had my husband bring me home and received a phone call shortly after saying they thought the car needed a part for the fuel evaporation system, but they didn't have the part. It would be in tomorrow. I requested they call me the next day to confirm the part was indeed there. Instead I received a text from an unknown number saying my vehicle was ready to be picked up. I had to call to confirm that the text was legit and my car was fixed. The final bill was increased by $24.23 for "shop charge for repair order" that was not in the quote from the previous day. Poor Communication all the way around!