485 Main St
Gorham, NH 03581

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Sales: 603-290-5853

Used Cars: 603-573-9278

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Berlin City Auto Group

Overall Rating:

4.7 (out of 5)

90% recommend this dealer

338 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Every one there and I mean EVERYONE was So Pleasant to

Reviewed by jhpolandJune 03, 2024

Every one there and I mean EVERYONE was So Pleasant to work with and bent over backwards to help me get my new truck ! My Sales person Michael McDonald contacted me and kept me informed every step of the transaction . The people in the Finance Department put in the extra work of finalizing that BIG part of getting my truck. They delivered my truck to my door and those people were so very nice also. Give these people a chance to work for you to get your new vehicle you will not regret it !

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Michael McDonald was awsome easiest truck buying

Reviewed by Demar6404April 23, 2024

Michael McDonald was awsome easiest truck buying experience ever got me in my dream truck not just a new truck to sell one he made sure it was one i wanted... he also got birthday card for my son had all Berlin city crew sign it an gave him hat it ment alot to my 10 year old i give you a 5 star 🌟 keep up awsome work

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Not recommended.

Reviewed by Ripped OffFebruary 25, 2024

Not recommended. I purchased a “Honda Certified Pre-owned” vehicle from Berlin City. When I didn’t receive confirmation of the certification warranty, I called, texted and emailed both the salesman and the finance director. I received no reply. When I took the vehicle to a Honda dealer during the certified warranty period, I discovered Berlin didn’t enter the certification information into the system, and therefore, I didn’t receive the warranty that was advertised and paid for. More unreturned calls and messages followed. I then wrote to the general manager who apologized and told me he would give me an extended warranty at no additional charge. I signed and returned the paperwork they sent and 2 months later I still haven’t received anything about the warranty. They will not return my messages and calls. Contemplating small claims court.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Berlin City Auto Group

BERLIN CITY AUTO GROUP & OUR EASY PHILOSOPHY
Berlin City Auto Group has been one of New England's most highly respected car dealerships because customer service has always been a top priority and we deliver what we promise: an enjoyable car-buying experience that puts you in the car of your dreams at a price that won't break your budget. We have a huge inventory of new and used cars for sale trucks vans and SUV's and if you don't find exactly what you're looking for our sales team will do everything in their power to find the car you want as quickly as possible.

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