Berlin City Auto Group in Gorham including address, phone, dealer reviews, directions, a map, inventory and more

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485 Main St
Gorham, NH 03581

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Sales: 603-290-5853

Used Cars: 603-573-9278

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Berlin City Auto Group

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

277 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Been a long time customer at Berlin city they make a car...

Reviewed by BeedooNovember 20, 2021

Been a long time customer at Berlin city they make a car buying experience so easy

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

JEFF CROTEAU is one of the WORST people in BIZ!

Reviewed by Brian Leclerc from Berlin, NHNovember 17, 2021

Jeff Croteau was the worst salesperson I have EVER had to deal with. Very lacking of any empathy for our situation and totally rude to our 80 year old father, Germaine. I cannot believe the disrespect that someone has for elderly veterans. IF you are a veteran, emergency worker or any one that has any special needs, FIND SOMEONE who will accommodate you with special care and not bark at you when they are not doing what you think you should do. FIRE THIS SALESPERSON and get someone that has sympathy for people with disabilities!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

The first two purchases through Berlin city were great....

Reviewed by Pat HoganNovember 17, 2021

The first two purchases through Berlin city were great. My latest interaction however made up my mind that I will never purchase here again.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Berlin City Auto Group

BERLIN CITY AUTO GROUP & OUR EASY PHILOSOPHY
Berlin City Auto Group has been one of New England's most highly respected car dealerships because customer service has always been a top priority and we deliver what we promise: an enjoyable car-buying experience that puts you in the car of your dreams at a price that won't break your budget. We have a huge inventory of new and used cars for sale trucks vans and SUV's and if you don't find exactly what you're looking for our sales team will do everything in their power to find the car you want as quickly as possible.

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