Wetzel Auto in Richmond including address, phone, dealer reviews, directions, a map, inventory and more

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3505 Chester Blvd.
Richmond, IN 47374

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Sales: 866-843-7897

Used Cars: 877-276-5584

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Wetzel Auto

Overall Rating:

4 (out of 5)

75% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

Buyer Beware!!

Reviewed by sadkisson from dayton ohioAugust 08, 2021

Be prepared for the new car buying experience. To summarize my experience, "we are short on cars due to some chip issue, I don't care if you buy it someone else will." The "new" car I looked at had 3500 miles was obviously used as a demo and one model year old. I asked how much they can deal on this one and was told zero. The sticker is the price. Finally, as someone that has bought many cars from multiple dealers, I can recognize scams. But this dealership takes it to a new level. They take popular models of Honda, which sell themselves, and add aftermarket parts such as horrible leather seats and charge a bundle for these aftermarket options. They advertise the MSRP, then some cars have over 4000K of options added. For no reason, these are Hondas, they are great!! Don't mess with them!!! Will Never go back!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Wetzel Honda: Good People, Better Deals

Reviewed by R Blair from Connersville, INApril 18, 2020

Exchanged e-mails with Brian Boulware about purchase. Very positive. Scheduled a drive of the vehicle. Brian and other Wetzel employees were great. Returned next day, brought my trade-in, and did the deal for a new Ridgeline. Good people who care and understand, and want our/your business. And, I know from prior experience, the Wetzel Honda Service Dept is outstanding. Buying an automobile is not just about the car but about service and customer care, too. Wetzel Honda gets it,

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

3.4 (out of 5)

Lynn Wetzel refuses to deal with certain serious problems

Reviewed by WillMacAdamsMarch 29, 2019

In all good faith, I bought a 2017 Honda Accord Touring. When I spoke to various people at the dealership about the low mileage I was getting (the reputed excellent mileage one of the prime reasons I chose a Honda), I was given a variety of reasons for this low mileage, mileage no where near what Honda said I should be getting. None of the explanations helped increase the mileage. Finally, I sent a registered letter to Mr. Wetzel about this problem. He never had the courtesy nor the honesty to reply to my letter. LET THE BUYER BEWARE. If something is seriously wrong with your car, in all likelihood, Mr. Lynn Wetzel is going to do everything he can not to respond to your problem since it will be money out of his pocket. In my experience, he refused to deal honestly and ethically with me. CAVEAT EMPTOR.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Wetzel Auto

At Wetzel Auto Group we take pride in knowing that we provide a unique experience to our customers. From the moment you walk through the door and even after the sale we strive to create an atmosphere in which the customer is always the focus. We are a family owned and operated business with the professional friendly staff to help you find the perfect new or pre-owned vehicle to match your needs. When you choose Wetzel Auto Group you know you're getting unbeatable service and the highest quality vehicles.

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