O'Malley Automotive Inc.

Read the reviews, this business is shady. Don't buy into their "Service Contracts", because its just nonsense. My wife took our 2020 Cadillac XT6 in for service on 7/31/25 because the air conditioner was only blowing warm air. After spending an hour they told her they didn't have the time to figure it out, but they replaced another part, and would have to make another appointment. After making the follow-up appointment and being insured by both O'Malley, and the Extended Warranty company that there would be no charge, I brought the car into the service center on 8/11/25. When checking it in, the service advisor Kelly Peterson, (who must have been a psychic) that the "diagnostic fee" would only be covered if there wasn't a hole in the compressor or like-wise damage. After sitting an hour in the waiting room, Kelly came up and told me that it was a problem with a "hole" in the condenser (HE KNEW BEFORE THE TECHNICIANS!!! SEE ABOVE), and told me there was a balance due of $269.99, plus some Misc Charges, plus tax. He showed no empathy for them still not fixing the problem. After showing him that I didn't sign for any "Misc Charges" he removed them. Over the course of almost two weeks, and two trips to the dealership we were left with a bill just under $300, and they didn't fix the problem, even though we bought the premium extended service contract on our purchase just over a little year ago. Kelly Peterson needs to be trained on some empathy, and how to treat clients. This business will lie over the phone just to get you in the door. Do not do business, I would rate them 0 Stars if I could.

Cannot express how disappointed and upset I am with this dealer-wreck. After reading reviews, I decided to give them a shot. I found a vehicle I was in the market for, which was a Subaru Impreza, and I contacted them promptly. I was initially pleasantly surprised at the communication and willingness to provide me with the information I have asked for. After I verified everything, and was happy with the information, I got everything squared away with my bank, and scheduled a test drive at the soonest possible time I was able to make it. I even asked my fiancé to take time out of her day, to ride with me for almost 2 hours to the dealership. We were halfway to our destination when I got an email from the sales representative, telling me that the vehicle sold moments prior, and had the audacity to ask me if I was interested in another vehicle. So this joke of a "dealership" has no honor and no respect for the potential clients. If they had decency to inform me in advance that they would not hold the vehicle, or suggested for a deposit to be placed, I would have acted accordingly. Instead, my time was wasted along with my gas money on a place that has no problem screwing potential clients over at a drop of a hat. Would not recommend the to anyone, unless you wish to be disappointed and upset.

Wow what can I say ken did amazing job getting us into a brand new car we got a Honda pilot and we obviously love it it’s such a family car not too big not too small perfect for us thanks Ken for being so patient and working with us and getting Into an amazing car that fits our /family ❤️ definitely be back to buy another vehicle from you If you’re looking for someone at Honda make sure you ask for ken he’s a great sales associate out on the floor friendly and kind I would highly recommend this business