Joyce Koons Honda Buick GMC in Manassas including address, phone, dealer reviews, directions, a map, inventory and more

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10660 Automotive Dr
Manassas, VA 20109

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Sales: 888-865-0684

Used Cars: 877-268-7282

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun 9:00am – 4:00pm
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Joyce Koons Honda Buick GMC

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

77 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Trash

Reviewed by Kenny scott from Rapidan vaAugust 17, 2021

Worst dealership ever. Trade a vehicle in over 2 weeks ago. For a $100,000 suv. Then these dummies forget to pay off the vehicle that was traded in. So now it hit my credit cause some idiot worker can't do their job. Will be leaving this on every site Daily. An once it hits my credit. We will be contacting a lawyer for any issues caused to my credit

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

4.5 (out of 5)

GMC Koons of Manassas

Reviewed by Jay Perez from Montclair, VAMay 09, 2021

Koons of Manassas always provides top notch service and experience for us. Jaime on the GMC side is great to work with and provides excellent service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, The Joyce Koons Buick GMC Team

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

False Advertising

Reviewed by RoMo from Amherst, VAFebruary 04, 2021

They advertised a new car on the website for its MSRP. However, they are charging an "adjusted market value" fee of $20,000. Yes that number is correct. They want nearly $70K for a Civic. To be fair, other Honda Dealers are gouging the public on this vehicle as well, but the other dealerships at least have the decency to state on the website that they intend to rob you. Not so with Joyce Koons. I would recommend that you take your business elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. All the best, The Joyce Koons Buick GMC Team

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Joyce Koons Honda Buick GMC

Conveniently located off Interstate 66 Exit 47A (West bound) or Exit 47 (East bound).
Over 10 acres of inventory
State of the Art Facilities
Complimentary Loaner vehicles for Service customers.
Free WiFi during service visits
Car Wash with any paid service
State of the art collision center
Local shuttle service

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