Conklin Cars Hutchinson

Got job done when promised. Did job as scheduled and did safety inspections. No more or less.

Had some work done on my Honda. Loved how they met me at my car after I pulled inside. It didn’t take as long as expected and got me on my way quickly. Only thing I didn’t like was the smell of men’s cologne on my steering wheel.

I’ve used Honda in Lawrence, Wichita, and Hutchinson, KS. I’ve always had good service at all locations but the service I receive at the Hutchinson location goes above and beyond anywhere else. In the past I’ve changed my own oil but with life as busy as it is ive always taken my car in to get routine oil changes. The staff is fun to talk to and extremely professional. The techs always do a great job and I’ve never walked away with any surprises. They do an excellent job of communicating with me in regards to the service and anything that comes up during the inspection (it’s always honest!) Last week I went in for an oil change and one of the techs working pointed out some scratches on the surface to make sure I knew they were there. I told him I did and showed him a few more as well as a minor dent and some peeling paint in a less obvious place. I spoke with the auto body mechanic and he told me he could probably fix that while I was waiting and gave me a very reasonable price. I couldn’t say no even though I care more about functionality than cosmetics for my vehicle. When they called me for pickup they informed me that they fixed what we talked about but it wasn’t to the mechanics standard so I wasn’t going to be charged. Basically it wasn’t “perfect.” Well he did a heck of a job and it was barely noticeable at all! After Cindy walked me out to my car I told her he should’ve charged me something. I was very pleased with the whole team. I’ve had some pretty costly repairs to my vehicle too and it’s always a great experience with and amazing customer service. Big shout out to Cindy and her team. I’ve been working with her since I moved to Hutchinson and I couldn’t imagine having anyone else work with me. She’s the best! I grew up a Chevy guy but I can’t say I’d ever go back. I love my Honda!