5400 Westside Drive
Dubuque, IA 52003
Sales: 563-239-2187
Used Cars: 563-239-2190
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | Closed |
See all dealerships near Dubuque, IA that carry Chevrolet, Honda, GMC, Cadillac, Buick
Overall Rating:
2.6 (out of 5)
92% recommend this dealer
283 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
0 stars.
0 stars. I do not recommend buying from this dealership. Found a truck, made an appt. same day as it was a 90 min. drive. Texted salesperson was on our way & we got to the dealership ahead of our appt. and waited about 30 min for the salesperson and then saw the truck drive by, SOLD! Don’t worry, Salesperson was sorry. Manager said the other person got there first. xx, they knew we were on our way and they sold it out from under us. Salesperson and the manager walked away laughing; definitely not good or honest business.
Maximum rating = 5
Oil change and wheel alignment.
Oil change and wheel alignment. Only had an alignment scheduled however I asked for an oil change at the dealership, and they accommodated me, Personable Service writer.
Dealer Response
Thank you, William, for your fantastic review! We're thrilled to hear that we could accommodate your request for an oil change during your wheel alignment appointment. At Richardson Motors GM, we pride ourselves on providing personable service, and it's great to know that our team made your experience enjoyable. We look forward to seeing you again for your next visit! The Richardson Motors Team.
Maximum rating = 5
When I asked to set up a time to look at the vehicle,
When I asked to set up a time to look at the vehicle, Emma Davis, Scheduled me for 11:45 Saturday morning. Saturday morning came so I thought I better call and make sue the vehicle was still available before I drive 80 miles to look at it. When I called I asked to speak to Emma. The salesman laughed and said that's they're AI System that they use for the internet. I said "That's Real Personal!". He laughed again and said he would have to check to see if it was still available and call me back. Several minutes went by and he called me back and said that vehicle had been sold. I was frustrated and told him "I'm sure glad I didn't drive 80 miles to be disappointed"! I said "YOUR SYSTEM SUCKS!" He apologized and said they're system isn't perfect. I think it's part of their tactics of "JUST GET THEM ON THE LOT AND WE'LL SEL THEM SOMETHING!". Because right away the salesman said "is there anything else we could interest you in". I'm sure these tactics work on some people, but not on me! I wouldn't set foot on their Lot after this experience!!!
Maximum rating = 5
Richardson Motors would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business.
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