Richardson Motors in Dubuque including address, phone, dealer reviews, directions, a map, inventory and more

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5400 Westside Drive
Dubuque, IA 52003

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Sales: 563-239-2187

Used Cars: 563-239-2190

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00am
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00am
Sat Closed

Reviews of Richardson Motors

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

270 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I need a new key fob. I’ve been trying to get one through...

Reviewed by Audrey December 10, 2021

I need a new key fob. I’ve been trying to get one through my local dealership Richardson Motors. I’m actually pretty glad they ordered the wrong key for me, because now I won’t have to deal with worrying going on with my car. I’ve was given two quotes, one when they were expecting my key fob. That one was reasonable. The next was when I took my car in to get the key cut and programmed, that one was the crazy insanely high one. The team, especially the receptionists, are extremely unprofessional. What’s the point of even having a receptionist if you’ve got an automated system that tells you what number to push for what you’re looking for? Also what’s the point of having glass doors if you’re not going to look out of them? I still cannot believe I was told “I’ll have to go look for your car.” Even though I parked it right outside the main bay. Like I said before, I’m actually pretty thankful they ordered the wrong part for me.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very quick in communication. Very easy to deal with. I am...

Reviewed by Bcheesman20November 28, 2021

Very quick in communication. Very easy to deal with. I am sure if I have any issues in the future they will be helpful as well. Impressed with friendliness and their speed

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I drove 170 miles (340) round trip to purchase a 2020...

Reviewed by neilhellerNovember 21, 2021

I drove 170 miles (340) round trip to purchase a 2020 Honda CRV AWD Touring. The vehicle was as described at a great price. I would make the trip again. From the salesman Brittain to the owner Chad Richardson, I was treated very well. This is a first class dealership through and through.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Richardson Motors

Richardson Motors is a family owned and operated GMC Buick Cadillac and Honda new and used vehicle dealer and service center. We have proudly served the Dubuque and surrounding communities for over 50 years.

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