BMW of Milwaukee North

Can’t fix the issue and run up the extended warranty without actually dealing with the issue

I texted back and forth several times with Nayela. She was extremely responsive and helpful. After several conversations, I decided to visit the dealership to testdrive the car that I was interested in. I showed up unannounced, and Nayela could not have been more welcoming and helpful. The manager also came out and talked to me. Unfortunately, I did not buy the car right away, and it was taken that same day by someone else. But my experience with the staff and BMW Milwaukee North was excellent.

I have been getting work done on my BMW vehicles at BMW Milwaukee North since 2018 when I purchased my 5 series from them. I have yet to have a good Service experience there. Despite the bad Service experience there, I kept going there because it’s the closest BMW shop to me and I like to get work done only at BMW shops. Bad Experience No.1: Four or five years ago, I had a clunking noise issue on my 5 series which BMW Milwaukee North was never able to fix. They changed a bunch of bushings, struts etc. but that never solved the issues. When the noise didn’t go away, I took it back to them a few months later and they told me that they put the bushings/struts incorrectly the first time. Doing the repairs the second time still didn't solve the problem. Eventually that noise bothered me so much that I traded my car. Bad Experience No. 2: I got my windshield replaced there. They don’t do it themselves and bring someone in to replace it. Whomever replaced the windshield did a bad job. On the inside the car, by the dashboard, you could see foam across the very lower end of the windshield. They agreed that it had been replaced incorrectly. They then correctly replaced the windshield. But when I went to pick up the car, there a big footprint on the front passenger seat. How can you miss a big muddy footprint before delivering the vehicle to a customer? Bad Experience No. 3: I took my Alpina B7 to them in February 2025 to get a multi-point inspection done since I could hear a clunking/knocking sound from the front outside of the car and my car was under warranty. They found a few worn out components which they replaced and billed the warranty company nearly $4,000. The clunking/knocking sound didn’t go away. They also damaged my car (scratched body under the driver door) which they took care of it. I took it back to them in late July 2025 with the same clunking/knocking sound and told them that the sound is still there. This time around, they first incorrectly diagnosed it as sway bar links for which they wanted to charge me $900 (btw you can get BMW OEM sway bar links replaced for under $300 at a good auto shop). Then they diagnosed it as the active sway bar itself for which they quoted $4,700 but were willing to do it for $3,000. This is unacceptable. If they pride themselves in delivering “exact, precise service for every vehicle” according to their website, then they should do so. Had they diagnosed this issue correctly the first time in February 2025, it would have not cost me since it would have been covered under warranty. They also forge service records. In January, when I took my car to them, they added about 10-20 miles on it but reported only 1 mile on the paperwork. Now when I asked for paperwork from back in February 2025, they gave me a copy that has additional commentary than the copy I have (clearly trying to CYA). I will be taking legal action against them.