BMW of Tri-Cities

We have been dealing with the Service Department for over 30 years. It was 5 star with Matt and Wayne. As a Wholesale dealer we put over 200 vehicles through the service department. As a salesman I recommended several hundred more.to Matt and Wayne. Alas.change of ownership. Last week i tried to schedule one of our own vehicles they have worked on for at least the past 7 years. Could not find it. 3 hour delay in response to scheduling. I couldn’t understand the responder. Maybe India. I will pay to transport this vehicle to Portland before ever returning to this dealership. Whatever you think about Tim, he ran a Stellar service department. Not these new owners.

Vehicle was sold with near illegal ties in the back. I drove from out of town and the tire condition was not disclosed (the truck had a terrible wobble due to the tire condition). Disappointing, but the sales staff made no excuses. I bought tires at Schwab's and drove away with a truck I like. Sales staff friendly and prompt in all responses. My review went from a 4 to a 1 due to the interaction I had with the Executive Manager (Christopher Martinez). He reached out for feedback regarding my experience. I gave him both the great and the OK. He fed me a line regarding me not being familiar with aggressive tire tread, and tire tread measurements. He should leave customer service and interaction in the hands of his capable sales team....

Do not buy at this dealership, completely untruthful in their interactions and horrific in attempting to fix the problem they misinformed on. The salesperson Miguel Reyna talked us out of ordering the car we wanted by switching us to a car they had in stock without informing us it did not have the featurss we required. The only resolution offered by the sales manager was to trade the brand new 2023 BMW Z4 M40 with 500 miles on it for a $20,000 loss. The General Manager George Stanley then contacted us asking how they could resolve the problem only to then email us back stating "you made it clear in your email that the value the Sales Manager suggested, should you want to sell your vehicle back to us was unacceptable. At this time I feel as though the team has put forth a reasonable effort, to offer you options for your consideration. If those options are unacceptable to you, that is your prerogative." We then asked to speak to the owner only to be given the name of someone who is not the owner and have never received a return call as requested.