BMW
New Car Dealership in Newport News, VA
Overall Rating
4.3/5
Read dealer reviews
At Casey BMW, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us or call our Internet Department at (866) 279-2057.
Casey BMW's service reps and mechanics are BMW trained and utilize the latest cutting edge technology to keep your car running smoothly.
Casey BMW Reviews
Overall Rating
4.3/5
42 out of 53 people recommended this dealer
Overall Facilities:
4.2/5
Very disrespectful staff
Reviewed by Don’t remember
in Newport News, Virginia
December 16, 2018
Today was my third time at this BMW lot, and I won’t ever go there again for anything even if they were giving away cars for a penny.
I’ve stopped by a few times within the past year and the environment/ sales people were not friendly at all. Since then I’ve purchased 2 BMW’s, not from this place but after today I am glad I took my business elsewhere.
I went by last week because a car on the lot caught me and my partners attention. After arriving and never being greeted I preceded to the parts counter and ordered a simple part I needed for the X5 I just purchased. (Front license plate bracket) Everything went ok, went over and talked to a service representative (Jason I believe) to see if they could put the part on for me he said no problem at all.
Today when I got to his office he walks past me twice and did not say a word. The third time he walks in with another customer and preceded to talk to them about something else. Finally he looks over at me like I was crazy and says to his customer “ I’m sorry people are rude but what do you need?” I responded sorry I was just letting you know I have my part here. He responded with so why are you still in my office when you see I’m with a customer? I responded look I just wanted to let you know I had the part I talked to you about last week so I can figure out what you need me to do. He continued to disrespect me in front of his guest which I did not appreciate and eventually I walked out.
I would of been fine with a simple hey I’m with someone right now I’ll be with you in a minute or anything. Him and his guest walked around me to get in the office so I know he had to see me before his customer came in.
If you are looking into purchasing a BMW, the one in Richmond has so much better customer service. Definitely worth the drive.
Casey BMW killed my car
Reviewed by UnsatisfiedSingleMom
in Newport News, VA
October 03, 2018
Imagine that your BMW X5 has been parked for 10 hours outside of your work and it spontaneously catches fire. The fire department puts out the fire and declare that the airbags spontaneously deployed and caused the fire. Two months earlier, you complied with the Takata airbag recall and Casey replaced them, but now one of the airbags has set your once perfectly good, almost paid off car on fire and it is totaled. This is exactly what happened to me on September 9, 2018. Exactly 60 days after my original airbags were replaced which, by the way, could have been perfectly fine but a recall is a recall, my car goes up in smoke and Casey sees no fault of there own. The sales manager has the nerve to tell me that "it happened a whole 2 months later" so it couldn't be anything they did. I am so sick about this. I would have paid off that car and driven it for the next 5 years at least. It was literally like being in a head-on collision with someone with no insurance. But Casey could have made it right and they refuse to talk to me any more. They want me to go away but this is just step one. My representatives will be handling this now. Thanks for killing my car Casey. DON"T LET THEM WORK ON YOUR CARS!
Barbara S. Schlegel
Reviewed by Mike Bullus
in Newport News, VA
June 19, 2018
Mike Bullus and Wayne Heath make you feel like you are their only customer. They give you special attention no matter how busy they are. All employees are polite and helpful in making your wait very pleasant.
