BMW
New Car Dealership in Midlothian, VA
Overall Rating
4.7/5
Read dealer reviews
Richmond BMW Midlothian has Customer Preferred Selling. Customer Preferred is a completely transparent customer centered approach to buying a new BMW or pre-owned vehicle. Our Best Price Everyday and Every time upfront. That's Customer Preferred. Every vehicle in our new and pre-owned inventories has already been marked down with a highly competitive low price. Our vehicles are priced to sell...not negotiate. Everyone gets the same great low price. Our salespeople are non commission. They are paid a salary with a volume bonus. Therefore they can be your complete advocate to ensure you buy a vehicle that best fits your needs and budget.
Our certified mechanics know how to keep your new BMW fine tuned and safe. So if you are in Midlothian or the surrounding area, check out Richmond BMW Midlothian!
Richmond BMW Midlothian Reviews
Overall Rating
4.7/5
112 out of 119 people recommended this dealer
Overall Facilities:
4.8/5
great experience
Reviewed by yep
in Hayes, va.
January 01, 2020
Great experience! Ask for Justin! Bought a used 4runner the buying experience was pleasant and pretty painless.
Horrible Service
Reviewed by Thiago Negreiros
in MIdlothian, VA
October 08, 2018
Terrible service experience! Took the car in for two recalls. One of them was the front air bag replacement. Today I just returned from the fourth trip to the service shop and the issue that they created still not resolved!!!
1) took the car for air bag recall
2) returned to the dealer because the service they performed caused the key to malfunction. After some light arguing they finally accepted that they did something wrong and said they had to replace the key console. They informed part was not available but it would take 2 days. On day 4 I called back since they didn’t as promised. The part was available. I scheduled the service some days ahead
3) showed up at the agreed apptment time and while I was waiting, service guy informed that actually the problem was that broke a cable or socket during the original work and they didn’t have the cable harness. It would take another couple days to get the parts
4) few days later I go back for them to install the new part. Not very long after I arrive the service guy (Jeff) informed that it would take longer than anticipated and they had to keep the car overnight. They send me home with a loaner.
So here I am after going 4 times to the dealership during work hours and service still not done. It will take at least another trip there!
Needless to say, very dissatisfied with the service
Happy Customer
Reviewed by Stacy Layne
in Church Road, Va
September 05, 2018
Everything was very nice. Very professional, knowledgeable sales staff.
