A member of the Cars.com family
A member of the Cars.com family
12100 Midlothian Turnpike
Midlothian, VA 23113
Sales: 855-444-1240
Used Cars: 855-331-3637
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 8:00pm |
| Tue | 7:30am – 8:00pm |
| Wed | 7:30am – 8:00pm |
| Thu | 7:30am – 8:00pm |
| Fri | 7:30am – 8:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Midlothian, VA that carry BMW
Overall Rating:
4.7 (out of 5)
94% recommend this dealer
438 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Clay Rogers assisted us in the purchase of our 2016 X5....
Clay Rogers assisted us in the purchase of our 2016 X5. We live 2 hours away and he was able to coordinate visuals and information from afar until we were able to make it to the dealership. Everyone was friendly and went out of their way to make sure we were helped. Clay provided a wonderful experience and good customer service. It was a non-pressured sales approach , just what we were looking for. Frank, the sales manager, was also very friendly and treated us respectfully, making sure both parties were able to come to a reasonable agreement. The finance officer Tim was also was very nice and never pressured us on anything. He went beyond his scope to ensure we were taken care of. I am happy we finally decided to purchase with this BMW dealership and would highly recommend going here. Everyone went above and beyond from beginning to end. I would return again to get another car.
Maximum rating = 5
Buyers beware of buying any extended warranties or...
Buyers beware of buying any extended warranties or purchasing vehicle protection contracts from this dealership. I am still waiting on my full refund after a month of canceling the contract. First, I was told accounting had not cancelled the coverage. This was after the sales manager was supposed to submit the cancellation request after it was signed by me in Dec of 2021. Contacted the sales manager again after a month of no response. This time I was informed he would contact the warranty provider directly and I get this remediated quickly by having the check sent to the dealership. Two weeks later I still haven't heard from the dealership or the sales manager. Now my emails are going unanswered by the sales manager. How can you have trust and want to patronize a business if its problematic just performing a simple transaction as canceling a warranty. It's about doing the right thing and this dealership doesn't appear to have the customer's best interest in mind.
Dealer Response
Hi Jhick37, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are having problems receiving your documents that you have requested. Unfortunately, from this username, we do not have any records, and would like to speak with you directly so that we can get this handled. Please reach out to us at (804) 361-8758 so we may assist you in moving forward towards a resolution. Alex Utz, General Manager.
Maximum rating = 5
Criminal activities
This dealership has been allowing others to make decisions under your name without your knowledge which cost someone thousands of dollars. Don't waste your time talking to the GM Alex Utz who at best will never return your call and letters you are better off reaching out to Asbury Automotive Group who owns this dealership
Dealer Response
Hi Roger! We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. At your convenience, please reach out to us directly so that we can discuss this situation further in depth. Alex Utz, General Manager. (804) 897-2251
Maximum rating = 5
Richmond BMW Midlothian has Customer Preferred Selling. Customer Preferred is a completely transparent customer centered approach to buying a new BMW or pre-owned vehicle. Our Best Price Everyday and Every time upfront. That's Customer Preferred. Every vehicle in our new and pre-owned inventories has already been marked down with a highly competitive low price. Our vehicles are priced to sell...not negotiate. Everyone gets the same great low price. Our salespeople are non commission. They are paid a salary with a volume bonus. Therefore they can be your complete advocate to ensure you buy a vehicle that best fits your needs and budget.
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