8710 W Broad St
Henrico, VA 23294

Get Directions

Sales: 855-314-2214

Used Cars: 855-314-2214

Hours Toggle

Sales Department

Sun 9:00am – 6:00am
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 5:00pm

Reviews of Richmond BMW

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

1540 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Laz was great to deal with!

Reviewed by Honda GuyDecember 03, 2025

Laz was great to deal with! Finance interaction was seamless. But, this is the second car we bought this year and both times we left without the app working. Someone needs to work on the technology to make it work as it should.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

As a lifelong Bmw enthusiast, we?

Reviewed by Shawn Brainard from Richmond, VANovember 29, 2025

As a lifelong Bmw enthusiast, we?ve been searching for a new car for a few weeks. We stopped in to see the new selection at Richmond Bmw not exactly what we were looking for in a new X5. My advisors, both Kris and Aidan., made the process as easy as possible working with finance took no time at all, We have worked with Richmond Bmw for many years. It is great to be back apart of the Bmw family and are very comfortable with the service advisors and most of the staff in knowing that our cars are always well taken care of. Va and Trish, in-service did a fantastic job. It would make sure my car was prepped and ready to go, and we?re looking forward to another great experience as many of our cars in the past. In fact, by the time we left my wife and I had both toured a lot while waiting for our car to be delivered and ended that purchasing as a second BMW for my wife. Again the entire experience who seamless and we would highly recommend Richmond Bmw, the entire staff, and all of the service and support teams. Don?t waste your time going anywhere else, they?re consummate professionals. Thanks for always being there for us.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

James (Jenish) was great, very attentive and helpful

Reviewed by Leon T from Richmond, VANovember 26, 2025

James (Jenish) was great, very attentive and helpful throughout the whole buying process. Never pushy pushy or rude just helpful. I would come back again when I need another car. Highly recommended!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We always appreciate positive reviews! Thank you, and happy motoring!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Richmond BMW

At Richmond BMW it's not just about buying a car. It's about finding the right BMW or used car for you. Whether you decide to lease or buy a new BMW in Richmond VA we are here to help. We are proud to serve customers from Colonial Heights Petersburg Fort Lee and Chester VA.
Richmond BMW has your new and used car financing covered. And our state-of-the-art auto repair center is more than capable of meeting all or your routine maintenance and auto repair needs from oil changes to tire rotations and so much more.
Richmond BMW carries a comprehensive collection of manufacturer-certified parts in Richmond and has a helpful staff. To learn more please feel free to contact us online or by phone. Otherwise visit us in person at 8710 Broad St. Richmond Virginia. We hope to have the pleasure of meeting you soon.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top