BMW
New Car Dealership in Henrico, VA
Overall Rating
4.6/5
Read dealer reviews
At Richmond BMW, it's not just about buying a car. It's about finding the right BMW or used car for you. Whether you decide to lease or buy a new BMW in Richmond, VA we are here to help. We are proud to serve customers from Colonial Heights, Petersburg, Fort Lee and Chester VA.
Richmond BMW has your new and used car financing covered. And, our state-of-the-art auto repair center is more than capable of meeting all or your routine maintenance and auto repair needs from oil changes to tire rotations and so much more.
Richmond BMW carries a comprehensive collection of manufacturer-certified parts in Richmond and has a helpful staff. To learn more, please feel free to contact us online or by phone. Otherwise, visit us in person at 8710 Broad St. Richmond, Virginia. We hope to have the pleasure of meeting you soon.
Richmond BMW's service reps and mechanics are BMW trained and utilize the latest cutting edge technology to keep your car running smoothly.
Richmond BMW Reviews
Overall Rating
4.6/5
93 out of 103 people recommended this dealer
Overall Facilities:
3.3/5
Don't buy used car
Reviewed by Brandon Weymouth
in Charlottesville, VA
December 03, 2020
I purchased a used vehicle the evening of 11/20, but before buying the vehicle I specifically asked the sales representative if the vehicle had been checked for oil leaks and I was told "yes all of our vehicles are reviewed by our service team and any issues are corrected prior to adding the vehicle to the used car lot." I felt comfortable with the comments from the sales representative and purchased the car. On 11/25 I took the vehicle to BMW in Charlottesville (the sister dealership to BMW Richmond) to have a pre-purchase inspection done so I can get a general guide of what repairs may be needed in the future. During the course of the inspection I was presented with the final report which stated "immediate repair needed" for an oil pan gasket leak. The cost to repair this leak was approximately $1,200. I was shocked to see that this needed repair as I was told 5 days earlier that the vehicle did not have any leaks such as that even when I specifically asked about that. After the findings, I reached out to the sales representative at BMW Richmond to ask that the dealership cover the cost of the repair since it had not even been a week since I bought the car. The sales representative has not responded to any messages since 11/27 after I reached out multiple times asking for the progress to this problem. I then called Richmond BMW on 12/2 to speak to a manager, I was not able to speak to a manager and left a voicemail asking someone to call me back to discuss the situation. I have yet to hear back. This situation makes it seem as though customer service is not a top priority to this dealership and that the service department does not complete a review or repair vehicles prior to adding them to their used car inventory. I would advise all customers to not take BMW Richmond at their word and to have a pre-purchase inspection done at an independent BMW repair shop prior to any purchase.
Excellent car buying experience with Eve.
Reviewed by Osman G.
in Charlotte
April 22, 2020
I was shopping for a m850 with specific details and because of bmw factory closures, i need to find one from the current stocks. As soon as I located the car (which is over 300 miles away) but the process was very smooth and fast, my car was delivered in a week! I traded my car and get this new car without any problems. I started the buying experience from BMW of Richmond VA. From the 1st email to last email, Eve Eden answered all my questions by texting and emails. I traded my 2013 BMW 650 with them also, so she arranged the delivery of the new car and pick-up my traded car too. From general manager to Internet Sales Manager, everyone was very helpful. I also bought some BMW accessories with the purchase, received some gifts too. This is the first time I bought a car online, I can say this purchase was as smooth and easy as buying something from Amazon. I highly recommend this group, thanks for the great experience !
Great experience, highly recommend
Reviewed by Cole S
in Gainesville VA
April 11, 2018
We were searching for a new suv and settled on an X5. BMW Richmond had a great price, we never had to visit the dealership and dealt with Nick and Anton. Nick was fabulous in making sure we were taken care of and all the details were squared away. Could not be happier overall.
