BMW of Fairfax

These guys did a great job, Karim responded to me very quickly when I inquired about the car, he had the car ready for me at the front of the showroom when I arrived. We had a great test drive. I made an aggressive offer, and the ales team approved it for me. My daughter loves the car! Great job, thank you!

Client Advisor Arben Vila was a pleasure to work with. Even though we did not purchase the vehicle, he treated us with the utmost respect.

Here’s the good: The sales representative I worked with was friendly and kept the process moving smoothly. The not-so-good: During and after the purchase, Fairfax felt a bit unorganized. I’ve never had so much back-and-forth with a dealer after a sale. To be fair, my bank wasn’t the easiest to work with either, which didn’t help. The car was very clean and initially smelled strongly of detailing products—as you’d expect. But after about a week, once those scents faded, the car began to smell like cigarette smoke. When I called, I was told my file was closed and there was nothing they could do, and that I should take the car somewhere to have all the filters replaced. What I ultimately took away from the experience is that if you have an issue after purchase, you shouldn’t expect much support. I’ve worked with other BMW dealers who would bend over backwards to make things right, so this was disappointing.