6800 Dallas Pkwy
Plano, TX 75024
Sales: 214-778-2600
Used Cars: 214-556-5253
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 7:30am – 5:00pm |
Overall Rating:
3.5 (out of 5)
90% recommend this dealer
1109 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
⸻ I visited BMW of Plano intending to purchase a 430i
⸻ I visited BMW of Plano intending to purchase a 430i Convertible. Initially, I was working with Dre, who showed me the vehicle. However, I was told the keys were with another sales representative named Jef. Unfortunately, Jef’s attitude was extremely rude and unprofessional. Due to his behavior, I decided not to proceed with the purchase at all. This was a disappointing experience, and I would expect better treatment from a dealership representing BMW.
Maximum rating = 5
Gave me quote on my trade-in.
Gave me quote on my trade-in. Drove to dealership & reneged on offer. Wasted my time.
Maximum rating = 5
Each of my service experiences at Sewell BMW of Plano
Each of my service experiences at Sewell BMW of Plano have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does it better. They were never dismissive of my frustration with an A/C issue I was having in my 2022 X5 and did their best to accommodate me where possible. Mallory also went out of her way to dig into an issue I was having with Progressive Insurance related to windshield repair. I can't speak highly enough about the service level and professionalism I have experienced at Sewell BMW of Plano. A huge thank you to the team there -- from a Sewell customer for life.
Dealer Response
Mr. Atkinson, thank you for taking the time share your positive review. It truly takes a team to make certain that our customers are well taken care of. We are grateful to Mallory McCormick and Mike Pope for ensuring that you felt supported during your service experience. Your satisfaction is our highest priority, and we are glad to have been able to meet your expectations. It is always a pleasure to serve you and thank you for being part of our Sewell family.
Maximum rating = 5
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations.
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