20822 Katy Fwy
Katy, TX 77449

Get Directions

Sales: 800-296-7820

Used Cars: 800-556-7549

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of BMW of West Houston

Overall Rating:

4.8 (out of 5)

91% recommend this dealer

1522 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We always have the best car buying experience with Tommy

Reviewed by miguelsanchez542November 26, 2025

We always have the best car buying experience with Tommy Luk and BMW West Hoston. We just bought another BMW from Tommy to replace our 330e. This time we went with an M235! So much fun to drive. We have purchased multiple cars from Tommy and his excellent customer service and outstanding follow up keep us coming back. Camillo his assistant is also very helpful and knowledgeable. Tommy is always available even after the sale which has helped us out many times. He doesn’t just want to sell you a car, he wants to build a relationship which each person. Service is also excellent here. We only see Joanna Wolf in service and she is by far the best in the business. Very fair and honest. It’s an outstanding team all the way around. They want to build life long relationships here and it shows. If you’re in the market for a car, see Tommy at BMW West. Our iX lease is almost done and we will be back for another car from Tommy.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Wow, thank you so much for the amazing review! We are thrilled that you continue to have exceptional experiences with our team at BMW of West Houston. Building lifelong relationships with our customers is our top priority and it's wonderful to hear that it shows. We can't wait to see you again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This is our third BMW X3 from BMW of West Houston (Oct 4,

Reviewed by Thomas Nguyen from Houston, Texas October 05, 2025

This is our third BMW X3 from BMW of West Houston (Oct 4, 2025), and once again, the experience was exceptional. Berj Khanoyan, sales manager, was extremely professional throughout the entire process, making everything seamless and stress-free. His team, especially Ranya and Aria, went above and beyond to ensure every detail of our new car was handled with great care. Their dedication and attention to detail made the delivery process impeccable, the car was presented in the cleanest and most pristine condition imaginable. We truly appreciate the outstanding service and commitment from the entire team.  BMW of West Houston's team truly exemplifies the five-star service at its finest. Their professionalism, attention to detail, and genuine care reflect the very best of what Houston has to offer. From start to finish, the experience was seamless and elevated, an embodiment of excellence that sets the standard for luxury automotive service. Once again, Berj, Ranya and Aria, thank you so very much for all you do! 

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thomas, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. We can't wait to see you again, have a great day.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I’ve had a good experience at BMW of West Houston for

Reviewed by C from Katy, TexasSeptember 26, 2025

I’ve had a good experience at BMW of West Houston for years, Berj has been an outstanding sales advisor.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We are so happy to read such a great review about BMW of West Houston! We can't wait to see you again, have a great day.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About BMW of West Houston

#1 BMW Certified Pre Owned dealer in Texas. BMW of West Houston serving Sugar Land Katy Cypress Spring and the Memorial Area. BMW offers many automotive products and services to our Houston area customers. From quality new BMW vehicles to used cars we know anyone looking for a vehicle in Houston will likely find what they want at our dealership. We carry a comprehensive line of BMW vehicles including the 328 335 X5 M3 and 128 making us a good choice as your Houston BMW car dealer.

Our services include trusted BMW car repair original BMW parts and financing to help our customers purchase the car of their dreams.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top