1111 E State Hwy 114
Grapevine, TX 76051
Sales: 817-756-4588
Used Cars: 817-756-4613
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near Grapevine, TX that carry BMW
Overall Rating:
4 (out of 5)
72% recommend this dealer
126 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Mike Scholz was very helpful as I was looking for a used
Mike Scholz was very helpful as I was looking for a used Mazda Miata RF.
Maximum rating = 5
Salesman super professional and respectful and patient,
Salesman super professional and respectful and patient, no bad comments against him , happy with my purchase
Dealer Response
Mr. Duncan, thank you for the wonderful compliments! We are glad to hear that Tim Ellis delivered a respectable car-buying experience. Congratulations on your new vehicle and thank you for choosing Sewell! We appreciate you.
Maximum rating = 5
I wish I could leave a negative star.
I wish I could leave a negative star. I took my 2020 BMW X5 to Sewage BMW of Grapevine, the cold air was blowing on the drivers side but not the passenger side. It was 97 degrees out, so they know I need ac. They quoted $1,000 just to diagnose it. I asked them to just check and see if it was simply low on refrigerant (which is a common cause for the symptom I have since learned). The slimy service advisor said there is no way to check if the refrigerant level is low, they HAVE to empty the entire system and do a $1,000.00 diagnostic. This is a flat out LIE. All they have to do is hook up gages to see if it's low, like the mechanic I took it to did. The called with a quote for $7,000.00 that might fix the AC. No telling how many more thousands they would have tried to pry away when this didn't work. I demanded they get my car ready and I would take somewhere else. Some quick research indicated this is common with these sorry BMW cars, and it is typically a stuck water control valve or low refrigerant. The control valve is a $20.00 item on Amazon. This car was bought from this dealership and they certified it, but refuse to stand by it. This is a true stealership these guys are con-artists. This dealership is not even accredited by the Better Business Bureau. This screams volumes. Don't go here for service. Do yourself a favor and avoid this place.
Dealer Response
We regret that this was the impression you were left with. I would greatly appreciate the opportunity to investigate this and learn more about your visit. Unfortunately, I was unable to find your contact information. At your earliest convenience please reach me at 817-410-5368 or at afisher@sewell.com. I look forward to speaking with you soon. Aaron Fisher Service Director Sewell BMW of Grapevine
Maximum rating = 5
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations.
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