BMW of The Woodlands

I always have a pleasant experience when I bring my car in for service. The service department is awesome!

I would never buy a car from here again. The customer service is terrible. The entire buying process was painful. I had an appointment to look at a car and when I was 10 minutes away I got a text from the sales person saying the electricity was out and they could not get the key out of the lock box. I drove over an hour to get there. You would think they would have the key and the car ready, no. I get there and the sales manager says they can get the key out of the lock box, great. Now they can?t locate the key in the lock box, they can?t locate the car, this goes on for over an hour. Finally they figure out that the car was loaned out. Why would you do that when you have a customer with an appointment coming in. Makes no sense. Then had to wait another hour for the customer to bring back the car. They wouldn?t budge on the price after all that. The entire process was a nightmare. It?s like they didn?t care. They just wanted me in and out, make a sale is all.

BMW THE WOODLANDS made a usually bittersweet experience completely the opposite. A patient, friendly, young seller ( Korbin Markly) had been following up for a week (email) and once we got there he helped us pick and drive as many cars as we needed ( wife and I each) for at least 90 Minutes. Once we sat down, him and colleagues helped us to find the exact ( 100%) car with color and right features we fell in love with. The ?custom X5? was run thru financial escenarios by Frank Castaneda, an experienced, pleasant and very respectful Sales Manager, who played his role quite well, exerting minimal pressure, providing ample Space and negotiating with us, at our pace. In less than 1 hr ( back and forth) we landed in a $ sweet spot for both. The last phase with James Minkel another driven, seasoned and very hands-on financial manager was one of the best we had ( here, they usually try to sell you something ?else?) and he was straight, extremely clear, patient and efficient with our time ( we were tired by then, so we needed that). Overall we spent 5-6 hrs at a very enjoyable pace in a pristine dealership . We checked every car, model and trim in the lot, asked as many questions as needed and in little we had our shinning new 2026 waiting for us. BMWs are not cheap and going thru the right dealership will make the difference. We love the car so far and already have experienced a couple of service experiences. For instance, Olivia Sanchez set an appointment with us to give the grand tour thru all the technological nuances of a car with a very serious computer. Her savvy was very apparent and she had the same attitude and demeanor of her colleagues. Do not go wrong. Pay a visit and hopefully get q similar experience.