BMW of The Woodlands

Joseph Wolf was excellent in managing the service. Easy going and engaging.

Always a great experience - Honza is the best ! They are always thorough and take care of our whole family

I would have given 5 stars had it not been for the initial visit and the prior experience when my old BMW had issues. I went in for a routine oil change that BMW called me to schedule, but the actual appointment was never put into the system from what I understand. They still let me drop-off my X5 while I left to go out of the country, and suggested I also get new tires. The tires I wanted were not in until September, so the sales manager arranged for Pirelli tires instead to be put on. When I returned from my vacation, I scheduled to have the tires changed and while the process did not go as planned, the service manager made sure I had someone to get me to work and pick me up. I think the location has a bit to improve on with customer service because when I bought my car, that was also not the best experience. BMW's are my favorite auto manufacturer, but I do expect the experience to be consistent across all team members. It's not cheap having a BMW so I would expect the person helping me spend my money on maintenance to have a smile on their face and not act like I am an inconvenience. Huge thank you though for getting it done, driving me around town, and addressing the issue!