17830 I-45
Conroe, TX 77384

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Sales: 855-648-5595

Used Cars: 855-679-0815

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Reviews of BMW of The Woodlands

Overall Rating:

4.7 (out of 5)

90% recommend this dealer

2382 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Darnell has done an outstanding job with help servicing

Reviewed by Felix.irahetaDecember 08, 2025

Darnell has done an outstanding job with help servicing our X7. The quality service he provides every time we bring in our BMW's is just top notch.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I always have a pleasant experience when I bring my car

Reviewed by tinagoodman39December 05, 2025

I always have a pleasant experience when I bring my car in for service. The service department is awesome!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

I would never buy a car from here again.

Reviewed by James Naivar from The Woodlands, TXDecember 04, 2025

I would never buy a car from here again. The customer service is terrible. The entire buying process was painful. I had an appointment to look at a car and when I was 10 minutes away I got a text from the sales person saying the electricity was out and they could not get the key out of the lock box. I drove over an hour to get there. You would think they would have the key and the car ready, no. I get there and the sales manager says they can get the key out of the lock box, great. Now they can?t locate the key in the lock box, they can?t locate the car, this goes on for over an hour. Finally they figure out that the car was loaned out. Why would you do that when you have a customer with an appointment coming in. Makes no sense. Then had to wait another hour for the customer to bring back the car. They wouldn?t budge on the price after all that. The entire process was a nightmare. It?s like they didn?t care. They just wanted me in and out, make a sale is all.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello James, we are deeply disappointed by your experience at BMW of The Woodlands. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (936) 776-4610 to discuss what we can do to help.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About BMW of The Woodlands

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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