BMW of Austin in Austin including address, phone, dealer reviews, directions, a map, inventory and more

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7011 McNeil Drive
Austin, TX 78729

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of BMW of Austin

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1188 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We recently purchased a vehicle from BMW Austin.

Reviewed by kim.sangmiJune 20, 2022

We recently purchased a vehicle from BMW Austin. A great experience working with Mike Hanaway! He's professional, kind, and has an impeccable service for his customers. Thank you!!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Kim, thank you for your great review. We are thrilled to learn our Sales Team was professional and kind while providing an impeccable dealership experience. Congratulations on your new vehicle. Please don't hesitate to reach out to us at BMW of Austin if we can be of any further assistance.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Always pleased with my service at this shop.

Reviewed by bradfiglerMay 04, 2022

Always pleased with my service at this shop. Recently brought the car in for breaks. Charles was transparent that he was quoting me for rotors because I'll likely need them and he didn't want the price quote to be off. Picking up the loaner was a breeze. And they were texting me at 8AM next business day to let me know how the repair was going. Great service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hello Brad, and thank you for choosing BMW of Austin for your service needs. We're delighted to know that our Service Team was able to accurately diagnose your vehicle and keep you up to date during the process. We appreciate your business.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Mike Hanaway is fantastic.

Reviewed by carlosenriquegarzagarciaApril 29, 2022

Mike Hanaway is fantastic. Great customer service, experienced professional, and an overall great person to work with during my BMW shopping journey.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing your review, Carlos. We are pleased to learn that you had a great experience working with our Sales Team. We look forward to seeing you in the future here at BMW of Austin.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About BMW of Austin

Through a dedication to customer service at BMW of Austin we achieved the highest ranking in the nation for customer service and received the "BMW Center of Excellence Award" the highest award given in customer satisfaction by BMW NA. What does this mean to you as a BMW of Austin customer? A buying process and an ownership experience that is second to none. Please feel free to come by the dealership so that we can get to know you and you can experience our friendly sales and service staff first-hand. We take your purchase of a new or pre-owned BMW very seriously and we look forward to building strong relationships with all of you.

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