10671 Parkside Dr
Knoxville, TN 37922

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Sales: 865-693-4555

Used Cars: 865-693-4555

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Grayson BMW

Overall Rating:

4.8 (out of 5)

93% recommend this dealer

1366 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The dealership sells shady used cars did not disclose bad

Reviewed by CbleakmoreDecember 16, 2025

The dealership sells shady used cars did not disclose bad transmission. Differential smashed windshield when I showed up to test drive the car it had a cracked windshield all the way across bad transmission. Come to find out three or four days later and rear differential bad and the dealer will not take the car back will not swap me into another vehicle have poor Customer service and they don’t care about their customers and all

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Justin does a fantastic job and is always responsive and

Reviewed by Berniee.tnDecember 15, 2025

Justin does a fantastic job and is always responsive and curious. Been using him for 24 years!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I get the best service at Grayson BMW.

Reviewed by lgleckler14December 14, 2025

I get the best service at Grayson BMW. Matt makes sure I understand what service is needed, when, and my options. Thank you Matt!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Grayson BMW

Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.

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