BMW
New Car Dealership in Knoxville, TN
Overall Rating
4.4/5
Read dealer reviews
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service, a friendly environment, attractive financing options, and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i, 328i, 335i, 535i, X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive, Knoxville, TN.
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Grayson BMW Reviews
Overall Rating
4.4/5
36 out of 42 people recommended this dealer
Worst Experience and Lack of communication
Reviewed by Sunshine Eaton
in TN
November 07, 2019
After my husband did months of research he found the next new SUV he wanted. We went to Grayson BMW and the sales guy said if we hurried and got our order in we could have our X7 in about 3 and a half weeks. LIE! Not only do we still not have it Months later, but now we are being told they do not know when we will get it. Days, Months, Years...who knows. I would not recommend ordering a vehicle from this dealership, ever. We are very seriously considering canceling our order, as my husband needs a car.
Do NOT purchase from this location!
Reviewed by Kayla Ramos
in Knoxville, TN
September 17, 2019
I purchased my vehicle in late June of 2019. In August, my vehicle battery died. I contacted the dealership, as my battery was a 2013 and my car purchased was a 2017- to see if they could replace the battery for me since my purchase was so recent. I left a message with the Pre-Owned vehicles Manager and never received a call back. I contacted them once again, and was told by the front desk agent that answered the phone that my battery going bad after 60 days or purchase (a battery 4 years OLDER than my vehicle) is the same as "purchasing something from the store, once it's yours they aren't liable" which is interesting because most places WILL allow returns or refunds on items that are damaged or break after they are purchased- I informed her I did not hear back from the Manager yet, and she insisted if I left a message he will call me back... no call back. I am extremely disappointed in their lack of customer service in this situation. The battery I purchased was $200. While I do understand if they were not able to replace the battery (to a degree from a business standpoint), but an apology and an offered oil change or something of that nature would have sufficed. I am not the type of person to look for any hands outs, but spending $200 on a battery after purchasing a 17,000 vehicle less than 60 days prior is absurd. DO NOT CONDUCT BUSINESS OR PURCHASE ANY VEHICLES FROM GRAYSON BMW***
Great Certified Preowned!
Reviewed by RGM
in Clarksville, TN
May 27, 2017
Drove from Nashville for a better experience. Courteously greeted and made to feel valued. I had called about a car-it was ready and waiting. I was offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion.
I'm glad I made the drive-then the Product Expert (BMW Genius) offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience.
