BMW of Nashville

I have purchased 5 vehicles from BMW of Nashville and I can tell you they make the customer feel valued before and after the sale. They are a high volume dealership based on their competitive pricing and excellent customer service. Even Jacob Motsinger in the finance office is the best I’ve encountered, taking the time to explain additional protection plans like extended warranties, maintenance plans, gap insurance etc and each were priced fairly. He’s always fought to get me the best interest rate available and made me feel truly valued as a customer. He doesn’t try to coerce you into getting any additional services but rather thoroughly explains the products and the protective value of each. I highly recommend this dealership and ask for Jacob Motsinger when it’s time to do your paperwork.

Bought an SUV on 10/04/25 from BMW of Nashville. The salesman Rainaldo and the sales manager Joseph both promised us a new windshield because it’s damaged. I have a signed document by the sales manager stating that they will replace the windshield, no one at that dealership will return my call or Ultimate Auto Glass phone calls. I see why that dealership has a 2.6 on DealerRater. My next step is call the BBB…

Dishonest Be very careful in dealing with these folks. Here are my 3 reasons for saying that: 1) I took my car in for repair. It had $3k of rodent damage. The dealership was willing to give me salvage value. I sure wish that they had told me that my insurance would have covered that damage. Was it their responsibility - no, but I'm pretty sure that they knew that and chose not to tell me. They wanted to get my car cheap and have me buy something else. Which is what happened (heavy sigh) 2) They had offered me $1000 on my car. The website said that they were giving an extra $1000 on any trade. My math says $2,000. The offer says that you have to tell them about the extra $1000 before you start negotiating. Which I did. But apparently there is even FINER print. You have to tell them that you want the extra $1000 BEFORE they give you the first estimate. Really? I'm guessing that they then just back out the $1000 from the "real estimate" and give you the $1000. I got them to $1500, but still not the $2,000 3) I signed paperwork - and was told that I would get a digital copy. Have not received it - even after asking multiple times. I know I signed one thing that I probably should not have - the statement that I was offered a chance to have the used car inspected by another mechanic. I should have taken out my phone and made a copy of each and every page. Once I learned from a neighbor about the rodent damage and insurance coverage I reached out to the dealership multiple times to discuss this with them and no one will call me back. I could have got the insurance to fix the damage and come out at least $2500 better so I feel like I got screwed. They had me over a barrel as the car was not drivable and sitting on their lot. So they took advantage of the situation.