Century BMW

I purchased a new car in October of 2021. The car has been fine, but I have had some problems with the dealership. The sales person who sold me the car told me several things that were incorrect. When I brought my car in for the first service, I gave a small list to the service advisor and waited. I was on a deadline for the service due to another appointment, which I told them. When the car. Was returned, I went over the list, and the advisor said se forgot to ask about one item. They had t take my car back to the service area for a second time. Not a big deal, but inefficient. I needed to come back to have some scratches repaired. Made an appointment and returned. The new service rep told me that the first rep had given me bad information about how long it would take. I was given a loaner, ,and the problem was fixed that day. It just took longer. This week I called Monday a left a message for my service rep. I was told the rep was there this week My call was not returned by Wednesday morning, so I called again. I had to leave a message again. I didn’t get a return call by that afternoon, so I left a message for the service manager. Today is Friday, ,and I still have not gotten a return call I am planning to drive further now to another dealership or trade for a different manufacturer.

Century BMW service is less than average. I’ve had several incidents while trying to repair one issue with my vehicle. An experienced advisor failed to let me know what was wrong with my car. I reached our the next day to inquire. (24 hours after leaving it at the dealership) I was told that a part had to be ordered and it was coming from Florida. I was told that it was safe to continue to drive my car. Advisor said that he would contact me once the part arrived. Two weeks later, I left text message and a voice message for the advisor and never received a call back I finally decided to reply to my satisfaction survey from my appointment and rated it fairly. The next day, I received a message from an appointment scheduler. She left a fax number as her contact number. . I left a message with a different employee to let her know that I called. The following day, I still didn’t have a returned call. I had to call again and request to speak to Maddie. She answered the phone and was clueless as to why I was calling her. I told her the entire reason as to why i had to bring my car into the services center and that no one e Dr reached out to me. I advised that a part was being shipped from Florida to South Caroline and over two weeks had passed. She stated that she would get my advisor on the phone and placed me on hold. She spoke with my advisor and he informed her that he would have to call me back. Advisor never returned my call. He had the appointment representative to call me to make another appointment to bring my car in, This appointment is three weeks after my initial check engine light came on. I am truly disappointed that I purchased my vehicle at Century BMW/Sonic Automotive less than 4 months ago with a full warranty and no one seems to care about satisfying customers. Not to mention that they do not provide loaners for most car owners.

*Do Not Recommend Service Center* I’ll keep this as concise as possible. Do not take your BMW/Mini here for anything more than an oil change. The service center will use your wallet to finance their part swapping science projects because they do not troubleshoot or validate anything. I took my car in for a fault light and the first laundry list estimate was over $3k in critical repairs needed for a car with 77k miles. I told them I only wanted to address the root cause of the light. I was told high pressure fuel pump $1200. They replaced it, same condition. Then they said my air filter $130 more. They replaced it, same condition. Then they sent a new estimate and said my turbocharger was bad $4100. So now I’m up to $7400 in recommendations for a 2016 Countryman with 77k miles with a book value of $14k. NO THANKS! Give me my car back. When I pick up my car, I ask when I get there, why did you replace the fuel pump? Answer: Computer codes - work plan. Then I ask, how did you validate? What were the fuel pressure readings target / actual? What were the before and after replacement? The engine wasn’t hard to start or sputtering. Could I get the diagnostic reports? They gave them to me and guess what? They didn’t even check the fuel pressure readings AT ALL! Not before changing the pump, not after! Zero validation! So what if we replace my turbo at $4100 and that isn’t it? What is next? How much could this cost me? What troubleshooting steps do you take? Answer: We just use the computer codes - work plan. So, you pay big $$ for high skilled technicians but what you get is low skilled robotic part changers that do not troubleshoot logically. Do yourself a favor, take it to a repair shop that actually has skilled technicians! Century is about revenue not service value!