BMW of Florence

I would give Five Star a top rating mainly because of our salesman Kendrick Goodman! He did all he could to make our purchasing experience as pleasant as possible in these substandard buying conditions! Kendrick was courteous and always patient! However dealing with Financial manager John , he was definitely not satisfactory! He told us that any repairs we would experience would be very expensive and was rude! He emphatically contradicted a point our salesman told us without any proof. If he had been our first point of contact at this dealership we certainly would not have purchasers our vehicle here!!

Our 1999 BMW has been named "the black pearl" since purchase. As one can tell she is my baby; therefore, I carried her to the best dealership that I know. The customer service was excellent. Mr. Jesse Warren helped us in every way suggesting how to keep it in top notch condition. I plan to keep her as long as she and I can make it. Thanks to a great crew with answers immediately and service that was excellent.

I recently bought a BMW 428i from BMW Florence and the Sales Consultant, Ashok Bhojwani, made the buying experience very positive. He is knowledgeable with the vehicles he is selling and his commitment to customer satisfaction is very impressive. He is a definite plus to the dealership.