BMW of Newport

My brand-new BMW X6 was defective at delivery! I have been a loyal BMW customer for over 20 years and have purchased 11 BMW vehicles. This was my second purchase from BMW of Newport, RI despite living much closer to BMW of Shrewsbury, MA because I believed I could trust this dealership. My previous vehicle, an M440i, had just been totaled in a snowstorm, a fact fully known to the sales consultant. Despite this, within one day of taking delivery of a brand-new X6, the battery failed and the vehicle required towing to BMW of Shrewsbury for service. BMW of Shrewsbury, where I service my vehicles, explicitly stated that BMW of Newport should not have sold this vehicle in its delivered condition. I was also informed by a BMW technician that the wheels and tires installed at delivery were dangerous and unsuitable for winter driving. This is a serious safety issue that was never disclosed, despite the sales consultant and dealership’s knowledge of my recent accident and current winter driving conditions. Additionally, I was told that the vehicle had been sitting unused for several months prior to sale and now requires a complete battery replacement. I was initially told this failure was not covered under the BMW warranty, which is unacceptable for a new vehicle! Furthermore, my sales consultant, Lucas Berge, was very deceptive and misrepresented the tire and wheel protection package by implying he included it for free, when in fact it was only offered at cost. When I requested the General Manager’s contact information to address these issues, he refused and avoided providing it. As a result, I wasted multiple hours traveling to Newport to complete this transaction and am now spending additional time addressing a failure that should never have occurred, all while operating my own business. This entire experience reflects unacceptable sales practices, inadequate disclosure, and a lack of accountability. I strongly advise potential buyers to avoid this salesperson and BMW of Newport. BMW Corporate needs to immediately review this dealership’s conduct and sales procedures

Was going to purchase a CPO all the way from NJ if the sales person didn’t try to make his own rules for interests rates

Very professional and friendly service by all members of staff. We have been a customer for many years.