1015 Lancaster Ave
Reading, PA 19607

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of BMW of Reading

Overall Rating:

4.5 (out of 5)

90% recommend this dealer

205 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This is for the SERVICE DEPARTMENT.

Reviewed by breathial1967February 12, 2024

This is for the SERVICE DEPARTMENT. My 2018 BMW 750Ix (43k miles) was on limp-home mode, I took to the service department without digging into the codes myself. They diagnosed the following needed replacement: injectors #1 and #5 (quoted $3402), wastegate actuator #2 ($2055) and all spark plugs ($707). They bid all three jobs separately (which includes removing all covers, gaining access) when all three jobs were in the same region, for a cumulative MINIMUM price of $6164 plus taxes. Injector #5 was fine, didn't need replacement, only #1 did (obvious, as only plug #1 was fouled, all others were fine). Tech misdiagnosed #5 due to misfires, that were caused by the original coil packs needing replacement. I bought $1200 worth of parts, worked on car 12 hours, and it's now PERFECT. One of their techs could have done the job done in <8 hours, even taking their time and a long lunch break ($1200 labor). If they charged DOUBLE the price on parts from what I got, $2400, you'd STILL get a total bill of LESS than $4k. I can't address their sales team, but I can say with absolute certainty that their service department will happily rip your face off, without compunction. Better to use Dubbles or somebody else. These guys are disgusting.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I’ve had 15 years dealing with this BMW Dealership, Kerri

Reviewed by DrFlsGoodJuly 01, 2023

I’ve had 15 years dealing with this BMW Dealership, Kerri in the service department is a superstar! Always pleasant and helpful, never had any problem they couldn’t fix!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Will not be back for service or a car

Reviewed by James from Reading paDecember 06, 2022

Worst service experience and people EVER!!!!They treat you like xxxx my wife and I just moved heard we both drive bmws and I will never be back!!! Kerrie talks down to any chance she gets it’s almost like you are inconveniencing her. We will never be back!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi James, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (877) 866-6272 to discuss this further.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About BMW of Reading

If you are looking for a BMW Dealer in the Eastern Pennsylvania Region our sales territory includes Reading Allentown Philadelphia Lancaster York Lebanon and the entire Tri-State area we have what you're looking for in the way of new and used cars vans and SUV's. Whether you are shopping for a brand new vehicle or prefer the security and lower price of a certified pre-owned option we have hundreds of vehicles ready for your consideration. BMW of Reading is family owned located in the greater Reading area and has been in business for over 60 years! We're here to make your shopping experience pleasant and hassle free!

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