BMW of Reading in Reading including address, phone, dealer reviews, directions, a map, inventory and more

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1015 Lancaster Ave
Reading, PA 19607

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of BMW of Reading

Overall Rating:

3.5 (out of 5)

62% recommend this dealer

26 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Zero Integrity

Reviewed by Edgar from Bethlehem PAOctober 29, 2020

DO NOT WASTE YOUR TIME OR MONEY AT THIS DEALERSHIP! This dealership caused nothing but stress, frustration, and disappointment. My daughter and I were looking to purchase the 2015 Mercedes Benz C-class 300 they have listed on their website. We drove an hour and a half to look at the car, the salesman said if we liked it we could take it back home with us for a couple of days to see how it drove, be able to get our mechanic to look at it, and to get a better feel of the vehicle. After driving the Mercedes for a few days and paying our mechanic to take a look at it, we fell in love with the vehicle but there were some things that needed to be fixed. We then returned the vehicle to the dealership and told the salesman our concerns to see what can be done since we were very interested in purchasing the car. He then told us he would speak to his General Manager and get back to us that night. After not hearing back for a day I texted the salesman and he then informed us that they had sold the vehicle. We were in shock and frustrated on how poorly they handled their communication. After being let down we continued our search for a car. A week later the salesman Korbin texts us back to inform us that the person who was going to buy the C-300 backed out of the deal and asked us if we were still interested in purchasing the C-300. We said yes that we would be interested and were ready to buy as long as they fix the issues with the car. The main issue followed by a couple minor ones was the interior headlining of the sunroof was falling apart ( looks as if caused by water damage ) and a clamp was broke leaving a rattling noise when driving the vehicle. I asked the sales rep numerous times to have the General Manager call me, instead the sales rep would text us the response he was getting from his General Manager. This was very frustrating, finally they agreed to sell us the car even though I was financing the Benz through my Credit Union, which they were not happy with. After waiting and discussing back and forth they told us that they agreed to fix the car since we agreed to purchase the vehicle. They said they would call us on Monday and let us know that the car was fixed and we can pick it up. Then I received a text from the sales rep Korbin with two pictures of the headliner repair and text that read" (The headliner repair tech was able to fix this the best they could. They say the only way to permanently fix this is to replaced the entire headline unit which is several thousand and we just cannot do the service for that on this vehicle. Also the clips you talked about are part of the unit and cannot be replaced. Let me know if this is acceptable and you want me to move forward with servicing the Aserice and door light bulb.) Looking at the image we were hit again with devastating news. We could not believe our eyes, their idea of fixing it was putting two buttons on the top corners of the vehicle. It looked terrible and was not fixed at all! He had told us this is the best they can do since it would cost them thousands of dollars to fix and they cannot afford to do that.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Wonderful experience, customer for life now

Reviewed by Janyse M. from Douglassville, PAFebruary 09, 2020

Jordan was so much fun to work with, I feel like he is family now. I drove away in my new certified pre-owned BMW X1, in under two hours. This car has more features than I could have imagined, at an exceptional price! It's still under warranty!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Exceptional Service - Jay is a star!

Reviewed by Regina from Princeton, NJSeptember 18, 2019

Excellent service! I was in the market for a BMW after my previous car had been involved in an accident. I was nervous and unsure what to choose as I was still a bit rattled by the accident. Jay at BMW of Reading was exceptional - knowledgable, patient and supportive in helping me chose the best car for me and my family. 5 stars

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About BMW of Reading

If you are looking for a BMW Dealer in the Eastern Pennsylvania Region our sales territory includes Reading Allentown Philadelphia Lancaster York Lebanon and the entire Tri-State area we have what you're looking for in the way of new and used cars vans and SUV's. Whether you are shopping for a brand new vehicle or prefer the security and lower price of a certified pre-owned option we have hundreds of vehicles ready for your consideration. BMW of Reading is family owned located in the greater Reading area and has been in business for over 60 years! We're here to make your shopping experience pleasant and hassle free!

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