BMW of Lancaster in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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1530 Manheim Pike
Lancaster, PA 17601

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Sales: 717-842-4648

Used Cars: 717-842-4649

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 9:00am – 12:00pm

Reviews of BMW of Lancaster

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

151 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Dealership, Easy To Deal With

Reviewed by Michael Zabkowski from Stewartstown, PAMarch 23, 2022

I continue to be impressed by this dealership. My Client Advisor, Rob Howry, is the best. The dealership is fair and makes the buying experience smooth and easy.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Michael, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.0 (out of 5)

Review

Reviewed by Kevin Putt from Palmyra ,PAMarch 19, 2022

Very pleased with the service I was was kept informed with everything going on in a timely manner loved the video of my car while it was being serviced facilities could use an upgrade

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Kevin, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Expert care for an old girl (2001 Z3)

Reviewed by Jennifer F Miller from New Oxford , PAJanuary 26, 2022

Even though my car is an older vehicle she was treated with care. My mechanic and front staff personnel kept me informed with a time line on the repairs being completed. Even sent a video so that I could see what was needed and why. They even took the time to go over my wish list of items that need to be updated so that the most important were done right away. They understood that I would not be able to get everything fixed at once so we concentrated on the items that were the most important. I had complete trust in my team.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Jennifer, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About BMW of Lancaster

Central Pennsylvania's #1 BMW Dealership. Few times do you see a company that is committed to the utmost in customer service and quality like you will find here at Faulkner BMW! The Faulkner Organization has been in the retail auto industry for over 80 years providing customers with the ultimate customer experience.

We also have a large pre-owned inventory of all luxury makes. Check us out today!

We are everywhere! Find us on Facebook Twitter Youtube and even LinkedIn.

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