BMW of Doylestown A Thompson Dealership

would strongly urge anyone considering this dealership to think carefully before moving forward. My experience was marked by poor communication, conflicting information, and a clear lack of professionalism from both the sales staff and the General Manager. I placed a $2,500 deposit on a vehicle and was prepared to pay the full remaining balance in cash last week. Despite that, I received almost no communication from the dealership. I was repeatedly told I would be contacted by financing and service, yet not a single one of those promised calls ever came. Each time I called for an update, I received different and contradictory information about the status of the vehicle. I was assured the car was fully reconditioned and ready for a Monday pickup. However, on the morning of pickup—after again receiving no confirmation call—I was suddenly told the vehicle actually still needed two new rims and wouldn’t be ready until Wednesday or Thursday. This directly contradicted what the GM himself told me days earlier, claiming everything was already completed. When I arrived in person to speak with the General Manager, hoping to clarify the situation, he showed no interest in resolving the issue. He barely engaged, looked uninterested, and offered no solutions or accountability. Instead of attempting to correct the experience or retain a customer who had cash in hand and was ready to complete the purchase, he simply offered to refund my deposit and move on. This level of disregard and disorganization is unacceptable—especially when a customer is prepared to finalize a major purchase. I ultimately chose to take my business elsewhere, and I recommend that others approach this dealership with extreme caution. There are plenty of dealerships that value customers; unfortunately, this was not one of them.

Overall great experience at this dealership; I worked with David and he was friendly, professional and knowledgeable. Lot of nice perks with going to this dealership, highly recommend

Raul was very helpful, as was everyone else at Thompson BMW. All of my questions were answered and I am sure that I will have a lot more questions in the future with all of the technology in my new car.