BMW of the Main Line

Just returned from dealership after having purchased our first BMW x3. You don’t hear this very often, but we had a wonderful experience throughout the entire process due to our lovely salesperson, Sarah Lee ! She was pleasant, knowledgeable, and very helpful in showing us different features on comparable cars. We always felt like she was actually trying to help us buy the car that WE wanted and not the car that would make her the most money. She was so sweet in staying past closing time, showing my wife all the different features her new car had. We couldn’t recommend her more highly !

Dealership was clean, salesman was courteous and accommodating. I felt the manager should have introduced himself/herself and welcomed a customer that drove an hour and paid cash for a preowned vehicle. The manager also relayed a message they would not accept a personal check even though I was assured a check was fine before I arrived. I was in the dealership for four hours, most time was spent was for prepping the new vehicle. No other personnel in the dealership said anything to me. There was coffee and water. Would consider adding some small snacks for customers waiting.

Took my wife’s BMW in due to a recall. They called when the work was done and said the transfer case was leaking oil and it would cost $6000 to replace. Or we could sell them the car. We said no thanks and took the car to a transmission specialist who put the car up on a lift, ran it for over an hour and found no leak and no problem. By the way, the car was exhibiting no signs of a transfer case leak before we brought it in. Just sayin. Previous experience. They wanted to charge my wife $350 to replace the wiper blades.