BMW of Salem

I have purchased several cars in my lifetime. My experience with BMW of Salem was fantastic. I was initially contacted via email by Ryan when I inquired about a used vehicle for sale. The follow up was appreciated and setting an appointment to test drive the vehicle. When we arrived to the dealership the car was parked out front and ready for us....no usual waiting for this or that. Ames took us out on the first test drive and was very pleasant. I worked with Ryan, Ames, TJ and Keith and they were exceptionally great communicators, kind, and professional. Which we appreciate. After our initial test drive with Ames we made a verbal offer then wanted to take a 2nd test drive. They made sure we had everything we needed to make our purchasing decision. They walked us through everything and even checked on us several times as we waited for Keith to free up to complete our purchase paperwork. Keith went above and beyond agreeing to go on the 2nd test drive with us since he was the most familiar with our used car Ford F150 purchase. After our purchase was completed Keith helped us pair our phones and went over the features of the truck we purchased even though this was not within the scope of his job description. He truly went above and beyond for us. TJ made sure our numbers were correct, explaining the difficulties and limitations of our purchase since we were WA residents and they could not register the car for us. Ryan made sure we were gassed up, cleaned up, keys ready as soon as our paperwork was completed. Their pricing was fair and they worked within our budget and constraints being from Washington. They set the bar for dealership etiquette, customer service and great overall service. Keep up the good work fellas!

Our car went in for a service issue that was supposedly fixed before we bought from Tigard. Not trusting Tigard we went to Salem. The service department, our service rep was Aaron, very helpful, honest and loyal to BMW. The only options was to ask for help due to the never ending safety issues with the car we needed to get out of it. James, Brian and Craig were the best to work with. With James being the sales manager and finance manager, while the fiance manger involved in an accident. After the horrible experience with working with buying from Tigard BMW, James stepped up to remedy the car that Tigard should not have sold as road safe. We bought a new X5. They understood what we had been through with dealing with Mr. Higgins at Tigard and how he had tarnished the reputation of BMW. Salem did not have to help us out but they believe in the company they represent and work for. Thank you Salem from the bottom of our heart.

Bought a 2019 Ford Fiesta here in April of '24. The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department was very good as well. So far my experience with BMW of Salem has been very positive.