BMW of Tigard

They have listings of cars which are not available with the goal to only get your contact details and then spam you inbox with other offers! Probably the WORST sales strategy anyone can adopt!

Matthew was excellent at listening and helping me find just what I needed. We will be back!

Don't buy from Tigard BMW!!! When you are thinking that ALL BMW dealers are honest and respectable, you are incorrect. The salesman, I have learned here and as well as in Salem they are honest but also know their boundaries when it comes to information. Which puts them in an honest conversation with you. The management team on the other hand here at Tigard are not to be trusted. In purchasing a used 2024 with 34,000 miles X5, come to find out was not road safe and they had mentioned they had fixed a message that came up while test driving the car stating the seatbelts and airbags were not function and to go straight to a BMW dealer. We told them that had to be fixed before we would buy that. After getting the car home unfortunately after driving my car for 10 min, I was hit by someone and the accident bent the tie rod and some other damage. It went straight to a local body shop for repair. I got a phone call from the shop telling me the front and back sensors were not working. There is 5 total in the front and 2 in the back. Oh, my goodness, our car was not road safe, if I had not been in my accident we would have never found this out. The accident did not have any effect on touching the sensors. In calling Tigard and getting to talk to Willie Higgins, Sales Manager, I think that is his title, refused to address this. My body shop called the GM, which finally Mr. Higgins returned the call to my body shop and they agreed to send new sensors to them for them to install. It was not as easy as I am making this, we had to go back and forth with Mr. Higgins, he wanted the car brought up to their dealership for repair but the car was not calibrated and again not road safe, it would have to be trailered up to them. Which is about 45 min away, which at who's cost. The car was in the shop for three weeks and we get our car back. My husband was scheduled for surgery up in Portland, about an hour away, and that seatbelt message came back again. I called BMW, Salem, and asked if my car was safe and they told me probably not, WHAT! Now what do I do? We did not have time to deal with this and had to drive the car to Portland. They brag, all BMW dealerships, how they service and do a maintenance on all cars that come in, used, before sold. While my car from Tigard was in Salem for the seatbelt issue, I asked them to please change the oil, due to I did not trust Tigard to have changed it. The service tech found a Napa oil filter was used not a BMW oil filter. Since the oil was at 97% for showing the fill or condition, I am not sure how that reading is figured, they could have added oil for all I know. With the car there for the oil they had to figure out the message that showed up for the seatbelt issue, it turned out to be more than just a simple fix, the module needed to be replaced which would have cost us $3000. Tigard refused to pay for the fix or the oil change. When service rep asked Tigard how they fixed the message that they saw while it was there just stated it was a connection, but no mention as where or how to help them find what they had done, big RED FLAG here. They also could not find any documents as to if they had replaced the oil either, big RED FLAG! We lost $12,000 in our trade in but to stop this with whatever may show up next, we bought a brand new X5 from Salem. The sales manager helped us get out from the car which will be sent to auction. He did not have to take a loss with buying us out of our car. Great respect for James and their team. The best service department I have worked with yet, honest and trustworthy.