Jackie Cooper BMW

I contacted Leslie Taylor of Jackie Cooper BMW and asked her for help finding a BMW. She put me in contact with Kristin Burns. Kristin was ah-mazing! I loved the whole Jackie Cooper experience. I've been shopping for a short while, but everywhere else felt so shady. With Leslie and Kristen, I felt like family was taking care of me. I never felt a hard sell and always felt a sincere and genuine need to get me into a vehicle within my budget and wants. Kristin got me into a beautiful SUV that exceeded my wants and expectations and still within my budget. Thank you, thank you, thank you, Leslie and Kristin for taking such great care of me! I love my new SUV and totally loved the Jackie Cooper buying experience. You have a customer for life.

I would give a 0 star if possible, bought a 2018 BMW 530i here, and was told by the sales person that it will come with 2 keys, and it has a battery malfunction that I had to bring it into a local BMW on my own when I get the car because she said she doesn't have parts for it. After I paid for the car in full and have the car delivered all the way to California, it only came with 1 key. I called the sales person right away, she said she's no longer with the company and wanted me to call their used car manager Bob Stockton to request for it (Took me a week to have them reply), but he told me nothing on the contract said they owe me a 2nd key, so he wants me to pay for it, bunch of liars there. Well, lesson learned for me, make sure if the sales person say they going to get you something, it is on the contract you sign, also, never deal with this Jackie Cooper anymore, very horrible experience.

Initial visit to dealership was pleasant as I spoke with different salesmen to acquire information on vehicle purchase. Unsure of decision on purchase I gave deposit to hold until return. Dealership then called offering to deliver vehicle as I live 2 hours away. Still very accommodating they negotiated on price and delivered vehicle the next day. This is where customer service stopped… I did NOT receive a second key for vehicle as promised even after multiple requests. A simple copy of the contract for purchase fell to the same fate. Phone calls for assistance were not returned. I would NOT return to this dealership again.