BMW Cleveland

Vehicle service after warranty is pretty miserable. Immediately after the warranty was over my BMW sstarted showing several issues. I took it to dealership and they estimated a bill of around 7 thousand dollars. They wanted to replace a bunch of things to fix the issues. I took the car to the Swedish Solution service company. They repaired it in under $1600. Their diagnosis was completely different and they only changed the pistons which should've been changed as part of the warranty service by BMW Cleveland in the first place. Then recently there was an issue that Swedish Solution company wanted me to take to the dealership as it was related to the computer codes. Again dealership charged around $3K and send me away. The problem reappeared in a couple of days. The dealership wouldn't give me an appointment and I was expected to go thru the diagnostics again and pay them. I have personally lost all trust in their ability to diagnose vehicle issues and fix them. Besides they charge unreasonable amounts for barely fixing the problems. I didn't purchase the car from them so can't say about that experience. But stay away for any post warranty repairs. When money is coming out of your own pockets.

Josh, Joe, Marty and Hussain, fantastic gentlemen to work with on a vehicle acquisition. Appreciate their commitment and there professionalism throughout the engagement. They were able to get everything I needed and ordered what I required for use on my vehicle. ask for them and let them know I referred you.

I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs.