BMW Cleveland in Solon including address, phone, dealer reviews, directions, a map, inventory and more

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6135 Kruse Dr
Solon, OH 44139

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of BMW Cleveland

Overall Rating:

4.1 (out of 5)

74% recommend this dealer

34 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Vehicle Service after Warranty

Reviewed by NK from Solon, OHApril 06, 2022

Vehicle service after warranty is pretty miserable. Immediately after the warranty was over my BMW sstarted showing several issues. I took it to dealership and they estimated a bill of around 7 thousand dollars. They wanted to replace a bunch of things to fix the issues. I took the car to the Swedish Solution service company. They repaired it in under $1600. Their diagnosis was completely different and they only changed the pistons which should've been changed as part of the warranty service by BMW Cleveland in the first place. Then recently there was an issue that Swedish Solution company wanted me to take to the dealership as it was related to the computer codes. Again dealership charged around $3K and send me away. The problem reappeared in a couple of days. The dealership wouldn't give me an appointment and I was expected to go thru the diagnostics again and pay them. I have personally lost all trust in their ability to diagnose vehicle issues and fix them. Besides they charge unreasonable amounts for barely fixing the problems. I didn't purchase the car from them so can't say about that experience. But stay away for any post warranty repairs. When money is coming out of your own pockets.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 3

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Purchased my Vehicle

Reviewed by Oscar A. Monroy Jr. from Dover, OHAugust 28, 2019

Josh, Joe, Marty and Hussain, fantastic gentlemen to work with on a vehicle acquisition. Appreciate their commitment and there professionalism throughout the engagement. They were able to get everything I needed and ordered what I required for use on my vehicle. ask for them and let them know I referred you.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Be Weary

Reviewed by Sean F from Detroit, MIJune 14, 2019

I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About BMW Cleveland

BMW Cleveland has made it a mission to deliver to you a first-class experience second only to the automobiles we offer. Above all BMW Cleveland is dedicated to you. You will never be labeled as just another customer instead we will strive to build long-lasting relationships and we will work hard to make your experience with us consistently positive.

Our Management Team offers over a century of combined experience and we value a non-threatening approach an honest communication and most of all you.

New and used BMW dealer servicing Akron Cleveland Solon Medina Fairlawn and surrounding areas.

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