BMW Cleveland

I had a great experience when I bought my x4 at Cleveland BMW. Odin Greene was a very good sales person. He saw to it that all my requests were taken care of. I saw the car I wanted online, he held it for me until I could get there from DC, and all the transactions went smoothly. All other personnel were equally as cordial. Again, I was very satisfied with the service I received from BMW of Cleveland.

Vehicle service after warranty is pretty miserable. Immediately after the warranty was over my BMW sstarted showing several issues. I took it to dealership and they estimated a bill of around 7 thousand dollars. They wanted to replace a bunch of things to fix the issues. I took the car to the Swedish Solution service company. They repaired it in under $1600. Their diagnosis was completely different and they only changed the pistons which should've been changed as part of the warranty service by BMW Cleveland in the first place. Then recently there was an issue that Swedish Solution company wanted me to take to the dealership as it was related to the computer codes. Again dealership charged around $3K and send me away. The problem reappeared in a couple of days. The dealership wouldn't give me an appointment and I was expected to go thru the diagnostics again and pay them. I have personally lost all trust in their ability to diagnose vehicle issues and fix them. Besides they charge unreasonable amounts for barely fixing the problems. I didn't purchase the car from them so can't say about that experience. But stay away for any post warranty repairs. When money is coming out of your own pockets.

Purchased my BMW from them and initially I was happy once I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed and they didn’t find anything wrong with it. For the past year and four months of having the car, I still have this issue. The car continues to idle when I start it and acts as if it wants to cut off from time to time. I took my car in recently for a routine service appointment. When I scheduled my appointment online 3 weeks ago, I requested a loaner vehicle and I mentioned other areas of the car that I would like them to look at including brakes and tires. I also mentioned again, the consistent issue with the idling/stalling. When I get there, I was notified that they weren’t notified that I needed a loaner car and my additional requests. I pulled up my email and provided proof of my notification which was also written in all caps. The service person informed that they don’t have the ability to see appointment notes so I asked what’s the point of having an area for appointment notes . These are important notes that the customer needs to share. She informed me that the “appointment note” section was useless. The only other options were to find a ride, wait for 3 hours, or reschedule for weeks out. Those options aren’t reasonable and were unexpected. When I shared information about the stalling/idling the service person shared that it’s “likely a programming issue” and would be happy to fix it for an additional $172. They informed me that the problem is a new solution that they came up with recently. However, how can I trust that “programming is the issue” this time after being told that there wasn’t an issue! I inquired about the guaranteed free car wash service however, I was denied that as we’ll because of the temperature. By the time they get to the vehicle, it’ll be over 32 degrees… This is my first vehicle that I have purchased and if this is the luxury vehicle experience… this is terrible. These are things that drive current and potential customers away! I have seriously consider alternative options then with BMW because of this. Companies still fail to realize that it’s the small things that keep customers happy and satisfied. Unfortunately, that hasn’t been my experience here lately…