BMW
New Car Dealership in Dayton, OH
Overall Rating
4/5
Read dealer reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Our primary concern is the satisfaction of you, our customer. The key to your satisfaction is our continued Commitment to Excellence. We work as a team to accomplish that goal. It cannot be assumed, mandated or demanded. It is taught by principle, example, vision, and leadership.
Need service for your new BMW?
Voss Village BMW's BMW-trained mechanics can help.
Voss Village BMW Reviews
Overall Rating
4/5
3 out of 4 people recommended this dealer
Denise Tomlinson, Client Advisor
Reviewed by RobertJB, "satisfied customer"
in "Dayton, OH"
December 03, 2015
I recently purchased a used BMW from Voss Village BMW and my experience with the entire process, especially Denise Tomlinson, was outstanding. Denise met me in the showroom right on time for my appointment, accompanied me on a test drive while explaining the vehicle to me, and answered all my questions with direct answers. I felt totally comfortable with her approach. I explained to her what I needed in terms of pricing, and she, along with David Lee, the Sales Manager, worked out the pricing to my satisfaction. All the while, Denise stayed with me during the sales process, and I really felt she had my best interest in mind all along. I am thrilled with my purchase of a previously owned BMW X3, and even more thrilled with the help I received from Denise Tomlinson and David Lee. I have been a customer of Voss Village BMW for over 20 years, and am looking forward to the next 20 years as well!
Poor sales experience
Reviewed by Curt-MI
in Canton, MI
July 05, 2015
I had called sales department because I was interested in buying a 2012 certified X-3 28i. I asked the salesman, who answered the phone, to give me a someone who was knowledgeable on the X-3 which they had advertised. This vehicle was also listed on BMW's certified vehicle website. The salesman indicated he was the person for that, so I asked him if the engine was a 2.0 L four cylinder, or a 3.0 L six cylinder. He indicated it was the 2.0 L four cylinder. I challenged him on this because BMW's website was showing all the 2011 and 2012 X-3 28i's with having the 2.0 L. He put me on hold to run my question by someone else, and came back with the same answer. When I told him there must be a serious mistake because all the vehicles I was looking at on BMW's website indicated a 3.0 L, he stood by his answer. I had to call BMW-USA Customer Service to verify BMW's engine listings on the certified vehicle website were correct, and the dealership was providing the wrong information on the car they were selling. I will never buy a car from these people...the engine size is a critical question which deserves a correct answer!!!
Great knowledge
Reviewed by Kklein
in Cincinnati , oh
March 26, 2012
They had the car I was looking for and had a great price on it. No brainer
