BMW of Akron in Akron including address, phone, dealer reviews, directions, a map, inventory and more

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500 W Exchange St
Akron, OH 44302

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Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 2:00pm

Reviews of BMW of Akron

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

418 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Nightmare

Reviewed by ALI MOUSSAWI from DETROIT MIJune 10, 2022

I had the most unprofessional Experience at this Dealership. Michelle Laughman and her manager were very unprofessional, very unresponsive to my inquiries. We were negotiating a car that they had for sale and they indicated that they will call me back in 2 hours to counter offer. No one called. I called back her and her manager several times and texted Michelle and emailed her without any response. The next day I did the same thing and few hours later, I come to know that the car was sold. They did not have the courtesy or decency of good salesmanship to call me. I would never shop at this BMW Dealership ever. They wanted to only pay 24K for my trade in where I showed them documentation from another BMW dealer that my trade in value was at minimum 30K. Very Unprofessional!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.5 (out of 5)

We bought a certified preowned BMW. Everything was great...

Reviewed by monte19July 02, 2021

We bought a certified preowned BMW. Everything was great with our salesman (Mario)up to the time we went and sat in his office . We specifically stated throughout the whole process we wanted 60 months at a 1.9 % CPO rate through BMW Financial. We go to the finance office and meet Betty, she tells us the rate is 4.2%,72 months (US BANK)she said the CPO rate was 3.99% what was an outright lie. We take delivery. We come in the second time the next morning and talk to Mark Lyon (sales manager) he says we have to pay one point over at 2.99% to BMW financial, because they have to mark it up to make money on the finance. We sign the new papers... we go home find out it’s still through US Bank not BMW financial. They finally submit the application in the BMW financial and it was approved for a 1.9% for 60 months. We come in to sign for the third time and they said no it’s got to be 2.90% because they won’t make any money at 1.90% so we sign the papers for the third time… They also said if you pay it off early there’s a penalty and there is not a penalty, you can pay it off anytime. Betty(finance MGR) lied to us Repeatedly, and was very unprofessional. She would talk over us and deflect the real truth. I am a 25-year-old that worked hard to get an 830 credit score and went in there to get rewarded by getting a 1.9% and turned out to be disrespected and blatantly outright lied to by Betty. I also had to be late for work two days in a row, to come in and re-sign papers. I give credit to where credit is due: Mario (salesman) was great and Alfonso (used car manager) was very professional. Jillian did a fantastic job explaining all the features, warranty and maintenance.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I purchased my 330I from Michelle and it was by far the...

Reviewed by Bry.MatheOctober 30, 2020

I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In finance I had the pleasure of working with Betty who explained all of my warranty options and which ones worked best for me and my driving habits.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About BMW of Akron

As of December 8th 2017 Dave Walter BMW became BMW of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957 then Jay Honda in 1971 we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.

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