Flow BMW in Winston Salem including address, phone, dealer reviews, directions, a map, inventory and more

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2565 Peters Creek Pkwy
Winston Salem, NC 27127

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:30pm
Tue 9:00am – 7:30pm
Wed 9:00am – 7:30pm
Thu 9:00am – 7:30pm
Fri 9:00am – 7:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 3:00pm

Reviews of Flow BMW

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

126 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent Customer Service

Reviewed by Steve from Charlotte, NCJune 09, 2022

Jonathon was very knowledgeable and provided multiple options to help make our decision. He didn’t rush or put pressure on us to buy a car from him. Our experience with the entire staff was a pleasure. This dealership was an hour away from us, but worth the trip! We’re definitely going to be repeat Customers.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hey Steve! We're so happy to hear you had a great experience at BMW of Winston. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you! Thanks again, and we hope to serve you again soon! Cassidy, Flow Team Member.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Bad sales practise - bait-and-swtch

Reviewed by John from Flow, NCAugust 25, 2021

I used their "FLOW EXPRESS CHECKOUT" process to buy a car that is posted on their website. Part of the process the dealer run TWO hard enquires TWICE towards my credit and then I received CONGRATULATIONS for your purchase message. Sales called me next morning 8.50am confirming the car is for sale and reserved for me, and also got an email at 11am staging the same. Around noon, received a email from Avdo Aljic who could not care less and stated the car has been pre-sold a week ago!!!! and offered different model not similar - sounded similar case other buyers have had, more like bait-and-switch. Why post car for purchase if it's not available. Spoke with GM Jason Keranen, who stated he can see what he can do for me - I guess nothing since never heard back, instead ended up with a lowered Transunion and Equipfax credit score because of their action, which they actually did illegally without my authorization knowing the items was not even for sale.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for bringing this matter to our attention. We regret that you had a negative experience. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for taking the time to let us know how we can improve. Flow BMW

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Amazing all-around experience

Reviewed by Lauren C from Concord, NCNovember 17, 2020

We had an incredible car buying experience with Flow. They allowed us to negotiate over the phone and gave us white glove service from the time we walked into the dealership to the time we drove away. Paula was amazing and overall the staff was fantastic. We had painful discussions with other dealers throughout our car buying process and Flow was quite the opposite. We will be a customer for life!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Flow BMW

Welcome to Flow BMW!

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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