BMW of Greensboro

I got a 2025 BMW X7. Did all the negotiation via email and text. When I arrived, car had a scuff that was removed. We had to schedule an appointment to finish fixing it. Also, before leaving, I noticed that the windshield had a chip. It’s been weeks since this happened. Managers have been involved in a lengthy back and forth. Nothing has been done. When I was signing, I asked to put this on the YOU OWE WE OWE SHEET. However, I was assured by the sales person, in front of the gentleman who was signing documents that this would be attended to. Later, brought the car in to fill the chip. The chip was filled but extremely noticeable. I was told they could do nothing for me. Sadly, I made the mistake of trusting their word. Aside of that, it was good. Haha you decide if this is the place to visit. Sad. I now have a 2025 X7 that requires me to spend $2k to fix its window. But yeah, I am acknowledging my mistake. I should have never left without having this in writing. I know this is a used car. It can’t be perfect. But I am against the way this was handled. Had this been properly explained, then I have a choice to make. But I was lead to believe this was going to be taken care of. Michael and Aaron- make sure this isn’t done to other people. Sales lady, Day- I wish you could have told me this is how business is handled.

No professionalism! Worst experience I have had at a car dealership. Liars and scammers. Be careful if you go there

Service department staff were friendly, courteous, and very professional. The entire experience was quite pleasant. Highly recommended. Jim Sechrist