BMW of Westchester

i had an issue with a bad transfer case on a 2013 328i. I had complained of a noise in that car for a year or so but it was never formally documented in service log. Finally it was found that it was the transfer case.. 4K part. my extended warranty was over. I was very upset. however, i want to thank Tim Stone, Service manager and John the deal GM for going out of their way to look at this matter and at the end fix it with no charge. I really appreciated their efforts! They were sensitive to a customers predicament and did the right thing. Thank you! However, my experience with BMW North America Customer Service was horrible. Those folks know absolutely nothing about cars. Why do they work at BMW? Not a good front for BMW to have folks that do not know literally nothing about BMW or mechanics answering phones and talking to clients. She also told me that i could not speak to anyone above her as her manager was HR and did not know cars. Hmmm, i hope someone at BMW headquarters is reading this.

They have some dishonest people working on mechanical issues with the BMW cars. I purchased a 7 and 4 series from them for me and my wife. I recently paid $1,785 to have my front control arms replaced as well as a wheel alignment done on my 2012 BMW 750 LI. Apparenlty, someone loosened a bolt on my steering rack so that when I turned my steering wheel, there was an ugly loud clicking noise. After researching the problem, I took it back to the White Plains BMW, and suggested what the problem might be; it took them 2 days to find that my suggestion was accurate. They further claimed they corrected my wheel alignment, however, they said I needed 2 new front tires to have a better alignment. I paid them an extra $785 to place 2 new runflat tires in the front of the car, which were suppose to be balanced. When I received my car back, the steering sound was gone, however, the steering wheel was shaking badly when I went over 50 miles an hour. I then decided to take my car to a local bronx shop, where we found that White Plains BMW had not performed a wheel balance on my car’s new tires, as evidenced by the wheel balance machine reading at the Local Bronx shop. After paying again to have the wheels balanced, I realize that although the car drove better, there yet remained a slight “slipping” in the steering wheel. Now, since I don’t trust the mechanics at the White Plains BMW, I will take time out of my weekend plans to go to a local mechanic and pay again to make sure all of the bolts governing a wheel alignment have been correctly and safely tightened. 👎👎

I want to commend Bernice Hunter, a sales representative at Ray Catena BMW of Westchester , in White Plains, New York on assisting me on my recent purchase of a 2018 BMW X 3. Her professional knowledge of BMW vehicles and products made my experience enjoyable and stress free. I would highly recommend Bernice Hunter, to anyone interested in buying a BMW vehicle.