BMW of Southampton

This review is not in relation to the awful experience I have had with my vehicle, during the time of my lease. Although things have been falling apart and broken on the car, since I took it home. It is most definitely a lemon. This is in reference to the incredibly rude and unprofessional interactions I had with a member of their sales department, Robert. A light it on in my car, again, that shouldn't be. And my lease is due to end. I have never leased a car and I am very unfamiliar with what to do now, at the end. Additionally, this location sold me the car under the pretense of they would come pick it up from my house to service it, when needed, as a perk. Not once during my time with the car, has that actually been an option. Anytime I have called to make an appointment, there were waiting lists months long. When I called again today to have something done, I am told they don't offer this service as a personal choice since Covid. I would have never purchased a car as far away as Southampton, had this not been an option to me. I feel duped. I spoke to two different people telling me they decided to stop doing it. I called somewhere else and they also said they won't do it because I've never been to that location before. Robert, at my just asking him "what now," and what's that," and explain that I was just told "no" to the valet service and he is telling me "yes," told me that I am argumentative and condescending (projecting much?) and when I tried to respond with "I am just repeating what I was told..." he hung up on me. Unfortunately, this has been my typical BMW experience throughout the entirety of the lease. My service advisors have been fired, quit, etc.. multiple times during the lease. The behavior is disgusting as is the way BMW has chosen to handle customers and present themselves. You would NEVER think this was a higher end company...maybe it's not anymore and that's an idea of the past. Who hangs up on someone?! An angry 12 year old maybe - not a professional adult that is there to provide customer service. I cannot wait to turn this lease in and be done with this company for good. After calling back to speak with a manager, I was not put in touch with one and told one would call me back. It had been 5 hours and this location has closed for the night. Clearly customer service is not a priority.

"Never ever ever!!! I had my X5 in at the end of November..." Never ever ever!!! I had my X5 in at the end of November for routine service. After having it for a week and 2 grand later, I got it back. No loaner. In addition to the routine tune up I was told I had a fuel injection issue. The dealership couldn't figure it out and had to go to BMW NA to find out how to fix it. I assume they got that right, the jury is still out. Here's the real issue. I figured while having the car in for service and having it for multiple days, they might think to check the brakes. WRONG! Within days of the service the front brakes began making a horrible grinding, crunching, squealing, head-turning, ear splitting noise. I called immediately and ended up leaving a voicemail message because they're closed on Mondays. I also tried to make an appointment for service online but that was over 3 weeks away. On Tuesday I was able to reach my service rep, after numerous calls. I was told that I could drop it off if I wanted to but basically they wouldn't look at it until the end of the week, more likely the week after. When I told the advisor it sounded as though the brakes were dangerous to drive, the advisor was not concerned. I asked if they could take a quick look and see if it would be okay to drive, The answer was NO!. No concern whatsoever. I asked if I could get a loaner. NO! This all seemed rather incredible for a car company that bills themselves as extremely concerned with safety. No matter how much I pressed they wouldn't agree to look at the car. I also have to say this is my third BMW and most likely after this it will be my last. Georgica Service had been recommended to me for a classic car I own so I called them and explained the issue. They said that sounds dangerous, bring it in, we'll take a look right away. The brakes were metal to metal, dangerous and needed to be replaced immediately. They were done by the end of the day. No more BMW, definitely NO MORE BMW Southampton.

Purchased a new car over the internet just prior to the pandemic and could net pick up the car for six weeks. The sales department was very understanding an assisted when I arranged for carrier transport. Car arrived in perfect condition. Paperwork was simple and quick. Would do it again. Price was fantastic.