BMW of the Hudson Valley

Brought our vehicle in for a simple oil change, new windshield, and removing tint from the windows. 3 months later, we have received the car back with chipped window, broken windshield washer, interior gouged, the never removed all of the tint, and cut interior leather. Service Manager asked to give us $1000 for us to go away and accept the damage. We stated we just want our car back to how it was. He said its an old car (2015 750) and it shouldn't matter if there are scratches on it. Finally, they claimed to have fixed everything and dropped the car off. Except they didn't fix the windshield washer, there is still gouged interior trim, and now a dent on the back bumper. We have called multiple times and no response. Service beware

When I purchased a 50K vehicle from these folks I was treated like a man of wealth and taste. Six months later I needed a repair. It was billed as a 12 hour job. After weeks, I called and was told that it was a big job, parts were hard to get and the holiday, Christmas. Obviously untrue. I subsequently called again, was bamboozled by the same person and asked to speak to the service manager. Not available. General manager? Not available. A message left with my once-solicitous salesman was never responded to. I got the car back after 3 1/2 weeks to find that an additional 7K of work was done without my knowledge or consent. Apparently, there was a payment issue (I was unaware of it; there was no problem). To this day, I have had no explanation, no less an apology. Unlike General MacArthur, I shall not return.

I got to say that Hudson valley BMW in Poughkeepsie read my comment and turned a bad situation into a great one very quickly. That means a lot that a dealership recognizes when something goes bad that they fix it and make it right for the customer. Great job Amanda for following up so quickly! It was really appreciated.