BMW of the Hudson Valley

There service department is horrible. I would not recommend this place to my worst enemy. Poor communication. I dealt with Larry.they only want your money.

In considering the 30+ cars (Mercedes, Honda, Chrysler, Nissan, Acura, etc.) I have bought over the years, this was by far the easiest and most pleasurable car buying experience that I have ever had. I worked with Laci first by email and then a short in person visit. The process was effortless and quick. One minor point of confusion was quickly resolved to my satisfaction. I walked out of the dealership with a complete feeling of satisfaction, a rare experience in today’s world. I could not recommend them any higher, Laci and the team are the best!

Brought our vehicle in for a simple oil change, new windshield, and removing tint from the windows. 3 months later, we have received the car back with chipped window, broken windshield washer, interior gouged, the never removed all of the tint, and cut interior leather. Service Manager asked to give us $1000 for us to go away and accept the damage. We stated we just want our car back to how it was. He said its an old car (2015 750) and it shouldn't matter if there are scratches on it. Finally, they claimed to have fixed everything and dropped the car off. Except they didn't fix the windshield washer, there is still gouged interior trim, and now a dent on the back bumper. We have called multiple times and no response. Service beware