BMW of the Hudson Valley in Poughkeepsie including address, phone, dealer reviews, directions, a map, inventory and more

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2068 South Rd
Poughkeepsie, NY 12601

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 9:00am – 3:00pm

Reviews of BMW of the Hudson Valley

Overall Rating:

3.7 (out of 5)

68% recommend this dealer

22 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Damage and they tried to buy me off

Reviewed by DSully from Wappingers Falls NYMay 11, 2021

Brought our vehicle in for a simple oil change, new windshield, and removing tint from the windows. 3 months later, we have received the car back with chipped window, broken windshield washer, interior gouged, the never removed all of the tint, and cut interior leather. Service Manager asked to give us $1000 for us to go away and accept the damage. We stated we just want our car back to how it was. He said its an old car (2015 750) and it shouldn't matter if there are scratches on it. Finally, they claimed to have fixed everything and dropped the car off. Except they didn't fix the windshield washer, there is still gouged interior trim, and now a dent on the back bumper. We have called multiple times and no response. Service beware

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Sorry in Ulster County

Reviewed by Once A Man of Wealth And Taste from kingston, nyJune 11, 2020

When I purchased a 50K vehicle from these folks I was treated like a man of wealth and taste. Six months later I needed a repair. It was billed as a 12 hour job. After weeks, I called and was told that it was a big job, parts were hard to get and the holiday, Christmas. Obviously untrue. I subsequently called again, was bamboozled by the same person and asked to speak to the service manager. Not available. General manager? Not available. A message left with my once-solicitous salesman was never responded to. I got the car back after 3 1/2 weeks to find that an additional 7K of work was done without my knowledge or consent. Apparently, there was a payment issue (I was unaware of it; there was no problem). To this day, I have had no explanation, no less an apology. Unlike General MacArthur, I shall not return.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, As our customer, your feedback is very important to me and I am concerned to learn of your recent service experience with us. I take your feedback seriously and would love the opportunity to discuss this with you. Would you please reach out to me when you have a few free minutes? Joanne Holmes Service Manager jholmes@bmwhudsonvalley.com

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Hudson valley BMW made it right

Reviewed by Amanda from NHFebruary 20, 2020

I got to say that Hudson valley BMW in Poughkeepsie read my comment and turned a bad situation into a great one very quickly. That means a lot that a dealership recognizes when something goes bad that they fix it and make it right for the customer. Great job Amanda for following up so quickly! It was really appreciated.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Amanda, Thank you for taking the time to leave us a great review. We are happy to hear that Amanda was able to help you find a great car and was able to make the overall experience at our dealership fun and stress-free. If you ever need help with your new ride, feel free to give us a call!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About BMW of the Hudson Valley

BMW of the Hudson Valley is ready to assist you in finding the BMW of your dreams. As your premier Hudson Valley BMW dealer we would like to be your one stop shop for all your BMW needs. BMW of the Hudson Valley is here and ready to serve you long after you have made your purchase. We offer a state of the art collision center body shop for all of your BMW maintenance needs! Conveniently schedule your service appointment online and let us help you maintain your vehicle. We offer free service loaners free Saturday Car wash and a shuttle service when you need it! Come to a place you can trust and count on. Come to BMW of the Hudson Valley

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