Keeler BMW in Latham including address, phone, dealer reviews, directions, a map, inventory and more

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1111 Troy Schenectady Rd
Latham, NY 12110

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Keeler BMW

Overall Rating:

3.7 (out of 5)

64% recommend this dealer

14 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worse biting experience in my 30 years buying cars

Reviewed by Keeler bmw from Latham nyApril 03, 2021

Buyers beware !!! This review could be pages long but I’ll try keep it short as I have wasted enough of my time dealing with this incompetent Keeler bmw dealership and service con artists Basically went to purchase a pre owned bmw and it was a nightmare for start to finish ( actually never finished or drove away with the vehicle) as it was not safe and the service center was unable to fix the issue in 3 attempts despite them knowing issues with all wheel drive system before they sold us vehicle .Finally with just cancelled the the whole transaction and wasted hours dealing with sales, finance and management. This was going be my sons first car graduation gift ... such disappointment in a potential future bmw or keeler customer .. I have purchased many luxury vehicles at this dealership and I can’t say they where ever great .. but what dealership really is ?? But this issue was beyond acceptable and actually fraudulent.. trying to pass along a vehicle that was unsafe traction control and abs brake system... good thing I have experience working on these vehicle.. or I would have been completely ”. Ripped off”” I understand the profit margins these places need . But in the end they lost me , my friends, and any one I can share this experience with. And on last note .. after the sale and before my son drove off the lot and entire dash board lit up .. sales man was gone !! And when I had go find him explain problem still there after 3 attempts fix it . I got “ not my problem “ attitude when all paperwork work was signed. I never write reviews but I wanted to warn the general public of this place and people they have employed there ..

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Repair

Reviewed by James W Turner from SchenectadyFebruary 06, 2021

Extremely professional and courteous. I had a great experience here. Work performed was top notch. I definitely plan on working with this dealership in the future. for my repair needs and future purchase. Highly recommend.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Good Experience

Reviewed by CBA from Halfmoon, NYSeptember 21, 2020

Thanks to Dustin Jewett for his professionalism in handling my purchase. Originally had no intention of buying a BMW but was blown away by a car I saw on the lot when driving through

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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