Keeler BMW in Latham including address, phone, dealer reviews, directions, a map, inventory and more

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1111 Troy Schenectady Rd
Latham, NY 12110

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Keeler BMW

Overall Rating:

3.3 (out of 5)

56% recommend this dealer

16 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

No assistance

Reviewed by Unhappy from Clifton Park, NYMay 31, 2022

Arrived at the dealership to look at the possibility of purchasing 2022 SUV. Walked around the lot looking at various SUV's and entered the dealership with no one every approaching me for assistance the entire time on the property. Note: no customers were observed in the the dealership except for sales personnel. Total time spent looking at the 2022 25 minutes. I later observed one gentlemen about to enter the dealership and was quickly met at the door by a sale person. I guess they only assistance certain customers. Time to take a ride to NJ, which I hope they are colorblind with the exception of the the color GREEN.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad customer service

Reviewed by Lloyd z from NYDecember 21, 2021

After leading 5 bmws from Keeler I was treated very unfairly upon returning an x1. They offered no inspection then tried to bill me $3000 for scratches and lack of oil change during the height of Covid I left message with managers and never got a call back

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 3

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Worse biting experience in my 30 years buying cars

Reviewed by Keeler bmw from Latham nyApril 03, 2021

Buyers beware !!! This review could be pages long but I’ll try keep it short as I have wasted enough of my time dealing with this incompetent Keeler bmw dealership and service con artists Basically went to purchase a pre owned bmw and it was a nightmare for start to finish ( actually never finished or drove away with the vehicle) as it was not safe and the service center was unable to fix the issue in 3 attempts despite them knowing issues with all wheel drive system before they sold us vehicle .Finally with just cancelled the the whole transaction and wasted hours dealing with sales, finance and management. This was going be my sons first car graduation gift ... such disappointment in a potential future bmw or keeler customer .. I have purchased many luxury vehicles at this dealership and I can’t say they where ever great .. but what dealership really is ?? But this issue was beyond acceptable and actually fraudulent.. trying to pass along a vehicle that was unsafe traction control and abs brake system... good thing I have experience working on these vehicle.. or I would have been completely ”. Ripped off”” I understand the profit margins these places need . But in the end they lost me , my friends, and any one I can share this experience with. And on last note .. after the sale and before my son drove off the lot and entire dash board lit up .. sales man was gone !! And when I had go find him explain problem still there after 3 attempts fix it . I got “ not my problem “ attitude when all paperwork work was signed. I never write reviews but I wanted to warn the general public of this place and people they have employed there ..

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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