BMW
New Car Dealership in Latham, NY
Overall Rating
3.6/5
Read dealer reviews
Keeler BMW in Latham, NY would like to be your first choice for a new car. With BMW models like the M4, X5 and 330, you'll have plenty to choose from.
So use this page to find Keeler BMW’s address, reviews, hours, directions and a map – as well as resources on rebates and incentives, trade-in values and more.
Keeler BMW's service reps and mechanics are BMW trained and utilize the latest cutting edge technology to keep your car running smoothly.
Keeler BMW Reviews
Overall Rating
3.6/5
7 out of 10 people recommended this dealer
Horrible Service
Reviewed by nileriver
in Latham, New York
September 27, 2017
I have a 2009 BMW which went in for service due to the BMW fuel pump recall. At this point there was absolutely nothing wrong with my car. It was running perfect with no problems. Keeler kept my car for one week in order to fix whatever was wrong with the fuel pump recall. After getting my car back, the next day I was on my way to work and my car stopped running all of a sudden on the middle of the freeway. I called Keeler and told them that before my car was fine but now clearly they had messed something up. They said to bring the car in. The car wouldn't turn on so I had to get it towed which Keeler made clear was not their responsibility and would be to my expense. I got the car towed to Keeler BMW and they kept my car for 2 weeks. Everyday I called to see what the update was and everyday I would hear something new. One day that they had ordered the wrong parts, the next that the part was incorrect, the next day "oh your car will be ready in half hour, just running it through the wash", the next day " we are doing road tests". All this time I was paying for a rental car. Keeler BMW would not even provide a courtesy car rental even though my car was messed up due to their incompetency. Finally after two weeks of calling and waiting and receiving contradicting information each day, I picked up my car. They billed me $1800, even though nothing was wrong with my car before it had gotten into their hands. I paid the $1800 but also wanted a guarantee that this time my car wasn't just going to stop all of a sudden in the middle of the road. So I asked the receptionist what the guarantee was. She said "if it stops you can bring it again and we will go from there". Meaning that all they want to do was make money. She was extremely rude and unprofessional. So I pay the bill and take my car home. The next morning I am on my way to work and I smelled gas, a couple minutes later my car stops all of a sudden in the middle of the road. I get out of the car because I was feeling light headed and literally felt like I was going to pass out from the smell of gas. I look under my car and gas is POURING out. At this point I am wondering what road tests were they doing that they did not notice this? They messed up my car in the first place, they kept the car for way longer than they needed to, and the car is still NOT fixed. So I call Keeler BMW and explain the situation. The manager (Andrew) tells me to have the car towed again to their service dept. at my expense and then we will go from there. At this point I did not feel comfortable sending my car to them, I asked for my money back and that I would have it fixed elsewhere. Andrew was not helpful at all and stated that I would not get my money back and that there was absolutely nothing he could do. He did not even bother to apologize even once for all the inconvenience he had caused me. I am having my car fixed elsewhere now. Keeler BMW ruined my car, billed me $1800, plus I paid towing and rental fees all because they messed with my car. I have bought cars from Keeler BMW before but after this horrible experience I will never do business with them again.
Bmw m3
Reviewed by Amadir
in Bayville nj
June 02, 2017
I contacted them to forward information and pictures of the car I was interested in. The sales representative assured me I'll be receiving it. Two weeks later, I'm still waiting for pictures of the car. I called them back again. Still no pictures. I live 5 hrs away from them so I wanted to see pictures before making the trip. Not organized.
Great service
Reviewed by Sandra Waters
in Poughkeepsie NY
March 27, 2017
Arthur greeted me in a very nice manner. He was very informative! He will go above and beyond to make my purchase happen. Thank you Arthur!
Sandra Waters
