617 US-9W
Glenmont, NY 12077
Sales: 877-692-2204
Used Cars: 877-695-2145
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Glenmont, NY that carry BMW
Showing the most recent reviews from Cars.com and DealerRater.
I am extremely unhappy with my experience with this
I am extremely unhappy with my experience with this dealership. I had purchased a 2022 BMW M240i xDrive from them and was told in writing that four tires were replaced before delivery, I had also paid a NYS tire fee based off of this information. When the car had arrived the rear tires were four years old and nearly bald as to which my salesman had verbally agreed. I was also charged a NYS inspection fee even though the car is being registered in NJ. I have been ignored by the General Manager for the last month and have received no resolution as all. If I don’t have something done about this as soon as possible I will look to resolve this through legal routes. I would never recommend this dealership due to the fact that they don’t keep their word and would rather jeopardize they reputation over two tires and $15.99 in fees.
Dealer Response
Hi Albert, according to our records, we replaced all 4 tires on your vehicle. And all new cars get a NYS inspection regardless of where they are going to be registered. We take claims like this seriously, and our team has worked hard to build a reputation for delivering top-notch service. Please contact me at your earliest convenience so we can investigate your feedback further and work to make this right. Thank you. Lawrence McMullen BMW Service Manager BMW of South Albany 518-730-7820
Maximum rating = 5
Ready to close the deal, the sales manager blew it up.
Ready to close the deal, the sales manager blew it up. "My manager said that because of the generous discount he gave off the MSRP, he would not discount the nitrogen fee." Generous? And $300 for $30 of nitrogen that is typically only recommended for F1 or aircraft.
Dealer Response
It's disappointing to hear about your experience with the nitrogen fee. We strive for transparency and fairness in our pricing, so it's concerning that this left a negative impression. If you'd like to discuss this further or have any other questions, please feel free to reach out. Thank you, Jim Poissant - General Manager - BMW of South Albany
Maximum rating = 5
Unprofessional salesmen.
Unprofessional salesmen. I'm going to purchase a new X5 by month end, so I sent a request for a bid to 6 dealers in NY State. This is the only dealer that gave me a hard time and became argumentative because I was "wasting" their time by not giving them information on what the top bidder had bid. The salesman litterally said at the onset that he wanted to "earn" my business, and then proceeded to make the buying process difficult; and in the end refused to give a bid. How can you expect to sell a car if you're not willing to even attempt to "earn" a customers buiness via a competive price. He commented that he wasn't motivate to work with me since I wouldn't be servicing the car there. My adivise is don't waste your time and just go to one of the other 25 BMW dealers in NY. I know I will be. Just a TERRIBLE experience. Johnny Wang is the salesperson who wasted my time and took the dealer out of the competition for a sale of a new 2024 X5 50e. I guess it was too much "work" for him to earn my business.
Dealer Response
We're sorry to read about your experience. We aim for a smooth and transparent buying process, so it's disappointing to learn that we didn't meet those expectations in this case. We understand how important competitive pricing is when purchasing a vehicle, and apologize if you felt our team wasn't motivated enough during the interaction. If you're open to discussing this further, please reach out at your earliest convenience - we'd appreciate another chance to earn your business. Thank you.
Maximum rating = 5
BMW of South Albany Cars is proud to serve Glenmont Troy and Albany drivers with their new BMW used cars service parts and financing. Contact us with any questions you may have about our BMW of South Albany dealership as we serve as both your Upstate New York BMW and Troy BMW dealer.
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