BMW of South Albany in Glenmont including address, phone, dealer reviews, directions, a map, inventory and more

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617 US-9W
Glenmont, NY 12077

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Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of BMW of South Albany

Overall Rating:

4.7 (out of 5)

91% recommend this dealer

162 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great dealer, selection, service

Reviewed by Rkris2020 from Albany, NYMarch 17, 2020

Great dealer, they were able to help me find what I was looking for and get it ordered. Also had a great selection in the lot. Nice people to work with.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for letting us know about your recent purchase. If you need anything in the future, please let us know.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

RED FLAG! BUYER BEWARE!

Reviewed by H. Thomason from Ridgecrest, CAMarch 01, 2020

RED FLAG! BUYER BEWARE! During the week that we worked with this dealership (daily e-mails and phone calls), we provided our credit card number to place a deposit on a specific car, secured financing, sold our other vehicle, and purchased plane tickets to retrieve the vehicle where it was to be delivered (we live on the opposite side of the country to this dealer). At the end of the week, we anticipated that we would receive more specific details regarding the timeline of transport but instead we were told by the salesperson (Kevin Twomey) that the general manager (James Poissant) had decided “not to sell the vehicle to us” and that “they had never run our credit card for the deposit” (even though it was provided to them within 24 hours of initiating contact). When we attempted to contact the general manager, he elected to go home for the day instead of return our call, even though we were assured by the receptionist that she hand delivered the message to him well within the confines of business hours. All subsequent phone calls to the original salesperson went unanswered. We are an active duty military family and frequently make car purchases in other areas of the country than where we live due to our nomadic and unpredictable lifestyle. We are savvy when it comes to these kinds of purchases and have NEVER been treated in such a reprehensible manner by any car dealership EVER. If I could give this dealer negative stars, I would do so.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

air bag recall

Reviewed by George Santoni from Saratoga Springs NYFebruary 26, 2020

Had a recall for air bag, it was changed in about an hour, was able to use a loaner car during the hour to return to a meeting at work and I found my car washed when I returned to the dealership. Thank you.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About BMW of South Albany

BMW of South Albany Cars is proud to serve Glenmont Troy and Albany drivers with their new BMW used cars service parts and financing. Contact us with any questions you may have about our BMW of South Albany dealership as we serve as both your Upstate New York BMW and Troy BMW dealer.

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