9326 4th Ave
Brooklyn, NY 11209

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Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of BMW of Brooklyn

Overall Rating:

3.3 (out of 5)

82% recommend this dealer

660 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Disappointed with Service and Lack of Accountability at

Reviewed by HCMay 29, 2025

Disappointed with Service and Lack of Accountability at BMW of Brooklyn If you use this dealership, inspect your vehicle carefully before leaving, their policy seems to be that any damage not caught on the spot will be denied and dismissed. I left my vehicle at BMW of Brooklyn for a week of service. When I arrived to pick it up around 4 PM, I was told it was still undergoing quality control (QC), even though the BMW app hadn’t been updated since 11:27 AM. After nearly two hours of back-and-forth, I was informed they couldn’t find my physical key and was told to drive home using my digital key and return the next day if they found it. I then pulled the vehicle into their service entry area, which lacks sufficient lighting, to retrieve my belongings. That’s when I immediately noticed more than 10 marks on the hood. Their staff quickly addressed these on-site using some spray solutions. When I asked what to do if I found additional damages or marks later, they told me to return the next day if that happened. After returning home and conducting a more thorough inspection, I discovered a small chip-sized damage and additional marks on the hood that could not be removed with a microfiber towel. My entire vehicle is protected with paint protection film (PPF), so I take surface damage seriously. I returned to the dealership the following day to report the issue. Unfortunately, both the service manager and general manager immediately dismissed any possibility that the damage occurred while the vehicle was in their care. Without conducting a proper inspection or review, they insisted the damage was either pre-existing or caused after pickup. I requested a review of the drop-off video footage. They did and claimed it was too difficult to detect small details like chips and maintained their position. My point is simple: if no damage is visible in the drop-off video and damage is clearly present upon pickup, it’s reasonable to conclude the damage occurred during their custody. Still, they refused to take responsibility. For a premium brand like BMW, this lack of care and accountability is unacceptable.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

It's disappointing to hear about your experience with our team. We strive for transparency and accountability in our service, so it's concerning that this wasn't reflected during your visit. Your feedback is important to us, and we would like the opportunity to address these concerns directly with you. Please feel free to reach out to us at feedback@bmwofbrooklyn.com at your convenience so we can work towards a resolution together. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

I had an experience with bmw of brooklyn on 2nd avenue

Reviewed by George from Brooklyn New York January 04, 2025

I had an experience with bmw of brooklyn on 2nd avenue after dealing with them for years and I really don't think that's the way to start the year I make an appointment to have work done on my car had to wait a few days for my appointment when I took my car there on the 2nd of January I was told I have to leave it the following dad I get no call so I call get the voice mail leave a message then they call me back to tell me I have to leave my car for a few days because they have no tec my thing is why give an appointment if u know you have no tec so I waste my time and money because I pay for Uber to go home n back for nothing that's a disrespect not good you guys need to do better.......

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

George, We strive to provide efficient service and it's disappointing to hear about this miscommunication. Please get in touch with feedback@bmwofbrooklyn.com if you'd like us to address any further concerns or if you still need assistance. Thank you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service here is very inconsiderate and inconvenient.

Reviewed by K. B from Brooklyn, New YorkJanuary 03, 2025

Service here is very inconsiderate and inconvenient. I had appt for Monday 12/30 at 9:30 am just for a diagnostic. It is currently 1/3 and my vehicle still has not been diagnosed. Understanding the holiday was on the 1st. Why does a diagnostic take more than 3 days.. and still no diagnostic. Oh yea they give u a 15.00 Uber voucher.. I guess that helps who lives in the area. would never recommend for service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

K. B, we strive for timely service, so this feedback is concerning to receive. Please reach out at feedback@bmwofbrooklyn.com if you'd like us to address this further or have any other questions or concerns. Thank you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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