BMW of Brooklyn

Service department is shocking. Not a luxury car experience. Appalling follow up - 20 calls and no call back - manager doesn't return voicemails. Service team will go out of their way to deny BMW NA extended limited warranty claims. Avoid this place if you value your own sanity.

Disappointed with Service and Lack of Accountability at BMW of Brooklyn If you use this dealership, inspect your vehicle carefully before leaving, their policy seems to be that any damage not caught on the spot will be denied and dismissed. I left my vehicle at BMW of Brooklyn for a week of service. When I arrived to pick it up around 4 PM, I was told it was still undergoing quality control (QC), even though the BMW app hadn’t been updated since 11:27 AM. After nearly two hours of back-and-forth, I was informed they couldn’t find my physical key and was told to drive home using my digital key and return the next day if they found it. I then pulled the vehicle into their service entry area, which lacks sufficient lighting, to retrieve my belongings. That’s when I immediately noticed more than 10 marks on the hood. Their staff quickly addressed these on-site using some spray solutions. When I asked what to do if I found additional damages or marks later, they told me to return the next day if that happened. After returning home and conducting a more thorough inspection, I discovered a small chip-sized damage and additional marks on the hood that could not be removed with a microfiber towel. My entire vehicle is protected with paint protection film (PPF), so I take surface damage seriously. I returned to the dealership the following day to report the issue. Unfortunately, both the service manager and general manager immediately dismissed any possibility that the damage occurred while the vehicle was in their care. Without conducting a proper inspection or review, they insisted the damage was either pre-existing or caused after pickup. I requested a review of the drop-off video footage. They did and claimed it was too difficult to detect small details like chips and maintained their position. My point is simple: if no damage is visible in the drop-off video and damage is clearly present upon pickup, it’s reasonable to conclude the damage occurred during their custody. Still, they refused to take responsibility. For a premium brand like BMW, this lack of care and accountability is unacceptable.

I had an experience with bmw of brooklyn on 2nd avenue after dealing with them for years and I really don't think that's the way to start the year I make an appointment to have work done on my car had to wait a few days for my appointment when I took my car there on the 2nd of January I was told I have to leave it the following dad I get no call so I call get the voice mail leave a message then they call me back to tell me I have to leave my car for a few days because they have no tec my thing is why give an appointment if u know you have no tec so I waste my time and money because I pay for Uber to go home n back for nothing that's a disrespect not good you guys need to do better.......