BMW of Brooklyn in Brooklyn including address, phone, dealer reviews, directions, a map, inventory and more

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9326 4th Ave
Brooklyn, NY 11209

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Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of BMW of Brooklyn

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

647 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Misrepresented features of vehicle before selling it to...

Reviewed by Unhappy13November 22, 2021

Misrepresented features of vehicle before selling it to me then insisted they would add them later “when chips came in.” The features cannot be added, I would have to get a new car. They are not interested in making it right. Just delay, delay, delay, broken promises, and more delay. GO SOMEWHERE ELSE TO BUY YOUR CAR!!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We regret to hear that you feel misled and assure you this is never the kind of feedback we want to receive. We want to look into this for you and ensure we get this resolved to your satisfaction. Will you please get in touch with our team directly at feedback@bmwofbrooklyn.com? We are unable to determine your contact information from this review but hope to hear from you. Thank you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Disrespectful to client and unprofessional. Gave my...

Reviewed by graceliang221November 19, 2021

Disrespectful to client and unprofessional. Gave my reserved car to other client before my response deadline without confirming with me while I'm thinking to change my payment plan. Unbelievable.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Grace, this is not the high standard of customer service we expect of our team. We understand your frustration with this situation, and your concerns will be addressed to ensure we provide better communication to our guests. We want the opportunity to help. If you were willing to send us a message at feedback@bmwofbrooklyn.com, we would like to assist you in continuing your vehicle search and rectifying any additional issues. Thank you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

On Thursday October 28, 2021 I brought my BMW 320 in...

Reviewed by SndfemaleNovember 07, 2021

On Thursday October 28, 2021 I brought my BMW 320 in for service as the "TPM" (tire pressure malfunction) light was on. On Friday October 29, 2021 the service agent Thomas Ciranni called me up saying that the tire sensor was missing. I tried to explain to him that this was impossible as the sensor is inside the tire. I asked if they took off the tire to check and see what was going on. He said no and that he doesn't want to waste his time having a technician to do so and if I was going to pay for them to do this. I couldn't believe what I was hearing. This is the basic scope of diagnosing the problem. After several minutes I finally convinced him to take off the tire and check inside. Sure enough they found the sensor. Thomas then sent me pictures saying the sensor broke off inside and pictures of my tire. He had no explanation on how the sensor broke or how the tire was cut inside. After BMW refused to accept any responsibility I picked up the car on Monday November 1, 2021. Upon doing so I noticed the same tire looked very low but I thought maybe my eyes were playing tricks on me. I proceeded home and in less than 24 hours the tire was flat. I contacted Thomas and he basically said I'm sorry there is nothing I can do. The car was not given in with a flat tire therefore shouldn't be returned with a flat tire. I tried speaking with the manager Nick Giordano and he too refused to accept any responsibility for the shoddy work performed.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

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