BMW
New Car Dealership in Trenton, NJ
Overall Rating
3.8/5
Read dealer reviews
Looking for a new BMW? Then Princeton BMW, located in Trenton, NJ, could be the place for you. Princeton BMW offers the latest from BMW including the 750, X3 and X2.
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Princeton BMW Reviews
Overall Rating
3.8/5
39 out of 55 people recommended this dealer
BUYER BEWARE.
Reviewed by JanaCrandal
in Princeton, NJ
September 14, 2020
I bought a used vehicle from this dealership one month ago and it now requires $5k worth of repairs, which Princeton won't take responsibility for. The glove box leather covering has completely peeled off, the trunk electric is unresponsive and the engine is having trouble. Jim Polito the GM told me "cars break down" in response to all of these repairs needed on a vehicle they did a "full inspection" a month ago. I've had to file a complaint with corporate BMW in an effort to get this issue sorted since Princeton has been terrible to deal with. I drove a Mercedes for 10 years and never had issues like this. I would avoid Princeton BMW - they don't care about their customers or stand behind the products they are selling.
Great Service overall
Reviewed by Coretta Zodel
in Princeton, NJ
August 28, 2020
Once again I was very pleased with your customer service. Lukas Stryker is my service advisor for years and I am always getting in contact with him if my car gives me trouble. Mr. Stryker is helping me to get my car fixed fast and smooth. He is applying company discounts to my bill before I even give them to him. He keeps contact via text or phone calls during the repair process and makes me feel well taking care of as a costumer. I will definitely come back to BMW for my next car service because I think it is the best I can do for my car and my own peace of mind.
The repair process itself is great too. I never had any issues with my car after your technicians took care of it. The technical issues are usually solved in a timely manner and it always comes back washed and cleaned which I really appreciate! During the repair process the technician sends you a video about a ?walk through? of your car which is very explanatory. Every detail is being point out and you know what?s really going on with your car. Perfect!
Overall experience with BMW at Quakerbridge Road is excellent and exceptional. Although BMW does have higher labor costs, but you do get what you pay for. Higher service.
Elliot Johnson is a Customer Service Maven!
Reviewed by Frank OGrady
in Ewing NJ
February 20, 2018
I just wanted to say that Elliot Johnson absolutely drips in Customer Service, and is always such a pleasure. Thank You Elliott for always going out of your way for me everytime I visit for Service at Princeton BMW...You’re truly exceptional.
