Returning Client
Reviewed by Kim P. Barnard
in Walden
November 23, 2019
I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their customer service. I’ve been coming here since 2003/04. A few weeks ago turned in my 2016 5 Series for a 2020 2 Series and love it! Sure, I had a few ideas before walking in, but honestly didn’t have a set car in mind when actually walking in. My Client Advisor, Lori Asserson was able to show me what she thought I might like. She asked for my criteria, which was: a Coupe, AWD, Cold Weather Package, Black and most important for me, NO LEATHER, as I am Vegan. She asked if we liked what was out on the floor a few steps away...a black 2 Series, Coupe. Then suggested we go check it out while she do some searching in her database. Low and behold, mere minutes later, she comes back announcing that she had the exact car with every single one of my "must haves" in one of their lots! It even came equipped with that SensaTec interior material, just like the 5 Series I just turned in. So if you can imagine, I was ecstatic! It was meant to be!
My transactions with BMW of Ramsey are always pain free. Everyone just wants to help you, but I believe Lori goes above and beyond of just "helping" you. She truly is a gem, and one of their longest standing Service Advisors - Platinum status for sure. She also isn’t pushy, knows her cars, and overall is just a CLASS ACT. I was very fortunate to have been placed with her after my former Advisor had retired. I wouldn’t want to do business with anyone else...both my husband and I agree, she’s just so warm and genuine. No shticks here!
Again, it’s the divine customer service that has kept me coming back after 16 or so years.
I can’t end this review without mentioning the other 3 people that participated in my experience. Dwayne, the resident car genius, who knows every BMW like the back of his hand, and makes you laugh while he’s assisting you. Then there was another very helpful young man whom actually assisted me with the learning the updated technology of the car. His name escapes me, but he was professional in every way as well. Lastly, there's Rob - in the Insurance and Finance area, my very last stop before leaving. He’s a brand new addition to this dealership and an absolute pleasure to deal with! He was so informative and personable, and spoke in great detail about the bundles to be offered. I never took advantage of this before, but after speaking with him, thought it would help with my own peace of mind to add in a bundle. I sure was glad I got the bundle I did! Thank you Rob for your recommendation.
Thank you Lori for being you and adding that special and most unique touch to the experience...you truly are an asset to this location. The epitome of how a Client Advisor should be. Platinum Status - well deserved.
Thank you BMW of Ramsey for having and keeping people like this on your team. You sell a high end car, and you have a beautiful dealership, with that being said, you should also have people that represent both as such. A successful business requires maximum team effort. I can assure you that you've proven this time and time again...!
Repeat Client
Reviewed by BMW Love
in Walden, Ny
November 23, 2019
I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their customer service. I’ve been coming here since 2003/04. A few weeks ago turned in my 2016 5 Series for a 2020 2 Series and love it! Didn’t have a set car in mind when walking in, but Lori Asserson was able to show me what she thought I might like. She asked for my criteria, which was: a Coupe, AWD, Black and NO LEATHER, as I am Vegan. The last one also came equipped with the sensatec (I believe that’s what it’s called?) Low and behold, she had this exact car in one of their lots! It was meant to be! My transactions with BMW of Ramsey are always pain free. Everyone just wants to help you, but I believe Lori goes above and beyond. She truly is a gem, and one of their longest standing Service Advisors - Platinum status for sure. She also isn’t pushy, which I DO NOT LIKE. I was very fortunate to have been placed with her after my former advisor had retired. I wouldn’t want to do business with anyone else...she’s just so warm and genuine. No schticks here!
Again, it’s the customer service that has kept me coming back after 16 or so years.
I can’t end this review without mentioning to the other 2 people that participated in my experience. Dwayne, the resident car genius, who knows every BMW like the back of his hand, and makes you laugh while he’s assisting you. Then there was Rob - in the Insurance area, my last stop before leaving. He’s a new addition to this dealership and a pleasure to deal with as well! He was so informative and spoke I great detail about the bundles to be offered. I never took advantage of this before, and thought it would help with peace of mind. I sure was glad I got the bundle I did! Thank you Rob for your recommendation. Thank you Lori for being you and adding that special and most unique touch to the experience...
Awesome experience
Reviewed by dlevenda55
in Allendale, NJ
November 14, 2017
I have been shopping around for a used car and I decided to take a look at Prestige BMW in Ramsey. When arriving at the dealership I was approached to show acknowledgement I was there, but was not pressured at all. After looking around I was helped by Steven M. He was very knowledgeable with all the cars I was asking him about I was very surprised. I haven't made a decision on which car I will buy just yet, but I will definitely come back and ask for Steven M. since he was able to help me with anything I had a question about.
