Open Road BMW of Morristown in Morristown including address, phone, dealer reviews, directions, a map, inventory and more

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111 Ridgedale Ave
Morristown, NJ 07960

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 3:00pm

Reviews of Open Road BMW of Morristown

Overall Rating:

3.6 (out of 5)

66% recommend this dealer

53 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

See above just copy

Reviewed by George Maquieira from Parsippany , NJJuly 15, 2022

Peter Kessell was excellent to deal with. He is very professional, knowledgeable, easy to talk to and likable. He responded quickly to question and followed up on the status of our new ordered vehicle. When received at the dealership he contacted us timely and the transaction process was quick, pre prepared, accurate and without issues. He presented the car to us and gave us a good understanding of the features in the car. These new car have many features and Peter was very knowable and explain them quickly and easily to understand. I can’t say enough about how Peter treated us and recommend him very highly. If you are looking for a great sales representative ask for Peter Kessell.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.0 (out of 5)

Andrew is a pro!

Reviewed by Hannah from Brooklyn, NYJuly 10, 2022

Andrew Beifus is fantastic! I was a first time car buyer and he was so kind, generous with his time, carefully walked me through all the features of the car I was interested in, had the car prepped for me to drive, inclusive of having it say my name on the dashboard screen to welcome me when I got in the car. Andrew was available through each step of my car search and was patient with all my questions. He is a seasoned and experienced professional who understands the meaning of the client experience and made me feel like I was his priority and I came first and was there to fully support me in a momentous life occasion. I did not however enjoy my experience with the other individuals I interacted with. I found Andrew's colleagues to be condescending, demeaning and full of gender, race and age bias. In particular the finance manager was the most unpleasant individual to interact with. He openly tried to demean Andrew in front of his clients, then proceeded to try and educate me on what to do with my money (because I didn't want to finance my car and buy in cash) and I found that when interacting with me, he spoke/looked at my white female friend when talking vs looking at me when speaking, an Asian female who was actually buying the car. He then told me buying a car outright is the dumbest thing I could do. The entire time he explained the packages I should consider, I was so put off by his tone and definitely felt like there was not a single word I could trust coming out of his mouth. When I then asked when I would get my plates (I bought in NJ and live in NY), he then explained that the plates would come to the dealer and that I could come to the dealer to pick them up or they could ship to me. He suggested I come to the dealer bc as a girl with nails, I probably wouldn't know how to put the plates on myself (well I did put the plates on myself with no problem despite being a girl with nails). There was another manager who I believe was a general manager and was on Andrew to speed things along with me, when I explained that Andrew was providing me the service level I wanted, he backed off and adjusted his tone. I also did share to this manager that I did not appreciate the finance manager telling me what to do with my money, and he did agree that this was not appropriate. After I bought my car, my iphone noticed that there was an air tag in my car and when I called the dealer, this general manager was very responsive and did his best to calm my nerves that there was an unknown air tag tracking me. (I went to the BMW of Brooklyn service shop and they were so great in helping me find the air tag). Overall, Andrew was exactly the sales professional I needed in my car buying experience. I did not enjoy any other element of my experience at this dealer. And I do wonder if I was not given any financial breaks or scare tactic sold into things because they felt like they could take advantage of me as a first-time diverse female buyer. Given this was my first experience buying a used car, I can't say if this was an above or under par experience. But I can confidently say, Andrew is a pro and the finance manager needs bias training and held accountable for his words and behavior.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 3

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Kaitlyn my service advisor was terrific

Reviewed by Kate Wroblewski from Morristown, NJFebruary 14, 2022

I had a low tire pressure light on Saturday and stopped in without an appointment. Kaitlyn Prater was incredible. SHe went above and beyond all my expectations. She took the car in, had the tire checked, told me what the issue was (nail) and approximately how long it would take. THank you Kaitlyn and MOrristown BMW for fixing the tire and keeping me safe! Great job Kaitlyn! Love having a woman service advisor!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Open Road BMW of Morristown

Come visit us to test drive a vehicle speak to one of our experts or discuss financing options. BMW of Morristown provides quality vehicles from BMW to the Wayne NJ Bridgewater Bloomfield and Springfield NJ area. Our large selection ensures that we have a vehicle for everyone no matter what it is you're looking for.

Looking for a certified pre-owned or used car in Morristown? We are the Morristown used car dealership that has the large pre owned vehicle selection you've been looking for. Whether it's a used car SUV van or truck in Morristown you want we will work hard at getting you into it.

Ready to buy? Get a price quote before visiting the dealership.

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