BMW
New Car Dealership in Freehold, NJ
Overall Rating
4.1/5
Read dealer reviews
BMW of Freehold has distinguished itself among BMW car dealers by providing exceptional service and support in the sale of new and pre-owned vehicles. Here, professionalism, responsiveness, and personal attention help make it so. BMW awarded BMW of Freehold with the Center of Excellence award for 2009. BMW of Freehold is a J.D. Power and Associates Dealer of Excellence. BMW of Freehold is conveniently located on Highway 9 in Freehold, New Jersey. We welcome you to visit our dealership and explore becoming a part of the BMW family of owners and enthusiasts. Once you drive one, you?ll understand.
And for service for your new BMW, BMW of Freehold is the place to go in Freehold. BMW of Freehold has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
BMW of Freehold Reviews
Overall Rating
4.1/5
43 out of 54 people recommended this dealer
Rude Rude Rude
Reviewed by Buy Elsewhere
in New jersey
January 01, 2020
Horrible experience and rude sales manager. Played games with the trade in amount even after I told them what kbb has listed. Held onto my keys and I had to ask for them 4 times before they were returned. Even yelled Happy New Year as I walked out the door! So unprofessional. Have bought several BMWs in the past but will not be returning to Freehold.
Freehold BMW- Horrendous after purchase experience
Reviewed by Peter
in Hartford area, CT
August 21, 2019
I bought a used BMW 535i Xdrive from Freehold BMW. I dealt with a young salesman, Nick Giglio. Nick told me he’s only been selling cars for less than a month.
I’m not a fan of most car salesman. I don’t find them to be sincere. However, that was not the case with Nick. He was honest and genuine; simply, he’s a nice guy. It was a pleasure dealing with Nick. He was always responsive via text or call. I never felt he wasn’t trying to do the best thing for me within his abilities. More car salesman should be as customer oriented as Nick. I hope he has a good career and future. From a customer satisfaction viewpoint, I think he’ll do well.
Update 30 days later. I have lowered the star rating from 4 stars to 1 star. If I could give a negative star rating, I would. Also, this update and lower rating is NOT about the salesman, Nick Giglio, he seems to be the only responsive and concerned employee at Freehold BMW.
After completing and providing my state's inspection and VIN verification on 8/1/19, which was sent to Freehold BMW, the dealership had more than two weeks to provide my license plates. My temp plates expired on 8/17/19 (midnight). After several assurances the plates would be received by 8/17/19, the dealership waited till the afternoon of 8/16/19 to inform me there was a $8.93 vehicle tax due to my town since 8/8/19,
and DMV would not allow the car to be registered. The Town Hall was closed when I was informed. I could not drive my car. I had to rent a car!! Granted the $9 tax is on me. However, why did the dealership wait two weeks to try to get my plates, they had the VIN certificate on 8/1. Why did the dealership wait till the 11th hour to get the plates the day before then expired. Had they told me just a day earlier, the issue wouldve been rectified. On Monday, 8/19/19 at 8:30AM, the $8.93 tax was paid and the lien was released, within an hour of Town hall being open. Freehold BWM was provided with the lien release at 8/19/19 at 8:45AM.
Today is Wednesday 8/21/19, still no plates, despite being told they were overnight mailed to me yesterday. The dealership has waited days to obtain the plates and overnight them to me, despite knowing my temporary plates had expired any my car had to be garaged.
Meanwhile, despite sending several emails and calling BMW Freehold GM (Bob Fleishman) and General Sales Manager (Dori Dado), nobody but Nick Giglio has made any attempt to contact me and rectify the awful service I have experienced.
I have also contacted Freehold BMW's parent company, Lithia, Inc and its SVP of Operations to inform him of the terrible customer service and lack of urgency Freehold BMW has towards its customers.
Couldnt Be a Better Experience
Reviewed by gorangers
in Belmar, New Jersey
March 25, 2015
I had a hard time locating the exact vehicle I wanted but Orville my sales person and Danny the Sales Manager could not be nicer. They located the exact car for me and gave me an unbeatable deal.
