Open Road BMW Edison in Edison including address, phone, dealer reviews, directions, a map, inventory and more

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731 US-1
Edison, NJ 08817

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 6:00pm

Reviews of Open Road BMW Edison

Overall Rating:

3.6 (out of 5)

64% recommend this dealer

118 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience

Reviewed by S.S from Jersey City ,NJNovember 10, 2021

Such a horrible experience. What did happen to the BMW brand? No ethics and professionalism and only a bunch of greedy salespeople. First of all this is the only BMW that is asking above the MSRP price in NJ. I have checked other BMW's and everyone is asking not only MSRP but they are quite happy and will treat you in far better respect. These are bringing down the BMW brand name as well as their for some thousand dollars. They have mastered in low ball technique. First, they asked me 5K over the MSRP price and when I was ready to pay the next day they have increased it to 10K giving some xxxxxxxx reasons. There is no good reason for stealing money. There is no end for greed here and they are very proud of it whatever they are doing. Take my suggestion and go somewhere else, you will find a far better experience in the local dealers.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Mechanic SIDNEY ALMEIDA

Reviewed by Magalhaes from Edison NjOctober 14, 2021

Sidney Almeida Is the most unprofessional rude nasty "master mechanic" whom I've ever had work done by I've never had any dealership employee from there act so pretentious like he was plus I know people who say he has his own personal side business if he's so miserable and hates his job that much why doesn't he just lyrics with his own private business

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 2

Buying Process 2

Quality of Repair 2

Maximum rating = 5

2.0 (out of 5)

Lack of follow up

Reviewed by James Byrne from BelmarMay 10, 2021

I purchased a used 540 from Open Road. After my temporary tag expired, I found out that the dealer didn't get my plates or registration. They never reached out to me to let me know that they had lost the power of attorney form that they needed to go to DMV. So the car is now dormant in my driveway. When I called the dealer I was routed to a phone extension that no one ever answered. I had to track down my original sales person to find out what happened.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About Open Road BMW Edison

Open Road BMW has been serving the New Jersey & Staten Island markets for longer than many of you might have owned your current cars and with those years comes invaluable expertise. We're not just talking expertise on new BMW models but used cars service and auto repairs and perhaps most importantly BMW financing. We hand pick each member of the Open Road BMW team for their high level of competency vast brand knowledge ability to relate to drivers from all walks of life and commitment to keeping Open Road BMW a pressure-free environment which if you ask many of our patrons makes us a diamond in the rough.

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